Trains.com

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Can't get the unlimited subscription

1004 views
4 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    March 2024
  • 2 posts
Can't get the unlimited subscription
Posted by LightningJinty on Tuesday, March 26, 2024 6:37 PM

Today I tried getting the unlimited subscription on trains.com and it said campaign payment is required and username is already being used. Like I didn't get a subscription using the username aka email address. Does anyone else have this issue?

  • Member since
    August 2006
  • 21 posts
Posted by bandofan on Wednesday, March 27, 2024 11:20 AM

Despite all the advertising to join Trains Unlimited, it doesn't seem like they really want you to join because the website doesn't work.  I've been trying for two days to update my credit card information and I keep getting the message shown below.

 

My emails to customer service go unanswered.  I'm debating whether I should renew my membership or not at this point.  My membership expires today.

 

Error: There was a problem submitting your data. Please try again later.

 

  • Member since
    February 2008
  • 8,877 posts
Posted by maxman on Wednesday, March 27, 2024 11:25 AM

CALL customer service.

  • Member since
    August 2006
  • 21 posts
Posted by bandofan on Wednesday, March 27, 2024 12:16 PM

What is the number for customer service?  I see links to send messages, but don't see any phone numbers.

  • Member since
    February 2008
  • 8,877 posts
Posted by maxman on Wednesday, March 27, 2024 2:38 PM

bandofan

What is the number for customer service?  I see links to send messages, but don't see any phone numbers.

 

Hmmm, seems like they've made things difficult by deleating that number from all the places I normally search.

However, did find the following:

1-877-246-4843

Try that and see if you have any luck.

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Users Online

There are no community member online

Search the Community

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Model Railroader Newsletter See all
Sign up for our FREE e-newsletter and get model railroad news in your inbox!