Great Customer Service

[SilverSpike]

I ordered a back issue of MR on their web site Sunday evening and just received the issue in the mail today. Now that's great customer service!

Ryan[:D]

[Anonymous]

I've had 4 great experiences with internettrains, and one less great. When I emailed them about the 1, they were quick to respond. I think everyone is allowed a mistake every now and then - what is more important to me is how they respond to fix the problem. MBKlein is batting 4 for 4 with me (via ebay) and I've been very satisfied.

[SilverSpike]

Funny how they will take your money and charge your CC account the day of the order, but it can take weeks to get the stuff in!

Gee, I wonder what kind of taste that would leave in their mouths if the shoe were on the other foot. I know some places will not charge your account until the items are actually shipped, but most will charge within a day of the order.

[:(!] Ryan

[GMO Fan]

QUOTE: Originally posted by jsalemi

Had a bad experience with Internet trains, have you? I've had nothing but excellent service from them, so I tend to use them most of the time. On the other hand, I had a very bad experience with Model Train Stuff (M.B. Klein) that most folks here recommend, and would never shop there again. So it kinda goes to show that one bad experience could sour any of us on a particular vendor, I guess.

I am starting to develop a bad opinion of M.B. Klein myself. I placed a $600.00 right before Christmas, and still haven't got it all. I received two pieces of the order last week, but nothing else. Yet I was told when I ordered everything was in stock. I have sent emails, with NO response. I have called and seem to get the run around. The "we are behind on shipping. We will get it out soon." I can understand busy, but if items are in stock, it should not take this long to box it up, and ship it out...[V]

[Jacktal]

My only personal experience with a manufacturer's customer service department was Bachmann's(Philadelphia) and I've been treated like a king.Just had to mention it.....

[Anonymous]

Had a bad experience with Internet trains, have you? I've had nothing but excellent service from them, so I tend to use them most of the time. On the other hand, I had a very bad experience with Model Train Stuff (M.B. Klein) that most folks here recommend, and would never shop there again. So it kinda goes to show that one bad experience could sour any of us on a particular vendor, I guess.

[Anonymous]

I'm getting the same kind of treatment at "Broadway Limited". Whtch out for "Internet trains", they
have service people that arent very reputable. Talk out the side of their faces.

[philnrunt]

Keep mentioning the good ones, they deserve our business. I agree with dkelly, alot of good guys, but it only takes a few bad ones to sour newbies on the hobby.
Tell them when thay call that you gave them a pat on the back here, and I would wish you good luck with the programing, but it sounds like you'll have expert advice.

[Anonymous]

Pretty cool? I think that's way cool!! It's great to see that there are manufacturers out there that stand behind their products. I do think this hobby is blessed with quite a few "good guys"!

[mike33469]

I recently bought a Lenz decoder which turned out to be defective. I was told by the people I bought it from to contact Lenz to make arrangements to return it to Lenz. Lenz called me at home to walk me though programing it, but of course I was at work when they called . To make a long story short they called me tonight at 8:00pm told me to send decoder back and They will send me a new one. When it arrives I'm to call them and they will walk me though the programing. I think thats pretty cool.