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my brand new kato sd40-2 broke on the 1st day what do i do?

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Posted by richhotrain on Thursday, March 11, 2021 4:51 PM

Trainman440

Is there any way you could take a pic of your power supply? or atleast the manufacturer? (bachmann, life like, etc) 

Id make sure it wasent just a faulty resistor/board and make sure whatever caused that resistor to burn out is eliminated, or else there's a good chance it might happen again.  

That would be my concern as well.

Rich

Alton Junction

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Posted by Trainman440 on Thursday, March 11, 2021 3:43 PM

Interesting, Ive never heard of this problem before, here's a different forum thread I found describing a problem with the motor brushes on Kato SD40-2.

https://www.trainorders.com/discussion/read.php?3,2499007

In any case, it could also be unnatural friction in the bearings/drive due to misaligned parts,a bad power supply, or forcing the engine to pull too much (or consisting it with an engine with a very different speed curve).

Any of the above (or simply a layout short) can cause a resistor to burn out, its sort of like a fail safe, rather it burn out than the motor burning out and catching fire. 

Is there any way you could take a pic of your power supply? or atleast the manufacturer? (bachmann, life like, etc) 

Id make sure it wasent just a faulty resistor/board and make sure whatever caused that resistor to burn out is eliminated, or else there's a good chance it might happen again. 

PS im jealous you can change your profile pic, nice stuff Big Smile

Charles

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Modeling the PRR & NYC in HO

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Posted by GN24 on Thursday, March 11, 2021 3:06 PM

i cant tell how many volts but i know the remote was made for ho locomotives and n scale locomotives scpecificly. i think the fact that i was runing it with another locomotive on the same track may have caused something to short out

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Posted by richhotrain on Thursday, March 11, 2021 3:05 PM

GN24

it is a plain DC locomotive, the problem was the resistor burned up when running. and KATO will not be covoring for this and i just tested the motor and it works fine i just need a new circut board 

What is your power source? How many volts?

 

Rich

Alton Junction

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Posted by GN24 on Thursday, March 11, 2021 3:04 PM

the only problem is I have been scowering the web for one and i cant find one other than one for an sd70mace

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Posted by GN24 on Thursday, March 11, 2021 3:02 PM

it is a plain DC locomotive, the problem was the resistor burned up when running. and KATO will not be covoring for this and i just tested the motor and it works fine i just need a new circut board

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Posted by SeeYou190 on Thursday, March 11, 2021 3:01 PM

Since the customer is a minor, that might also give him the right to simply void the sale in some states.

-Kevin

Living the dream.

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Posted by richhotrain on Thursday, March 11, 2021 2:57 PM

GN24

I joust found out the whole motor and servos need replacment they burned up when i was running the loco 

What is your power source? How many volts?

Rich

Alton Junction

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Posted by PennsyNut on Thursday, March 11, 2021 2:36 PM

Generally speaking. You can send it back to: take it to the LHS. Mail it back to an online seller. Or contact KATO and ask them where to send it? I had purchased a loco from TrainWorld online. It arrived and ? fried when I set it on the track and turned on power. ? I never did know what was wrong. I simply contacted TrainWorld and they had me send it back to them. Within a week, I had the new loco. A legitimate seller would do the same.

A SPF,Nuts about Pennsy,what else is there?
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Posted by mbinsewi on Thursday, March 11, 2021 1:23 PM

I don't get the servo thing?  Does he mean the PC board?  He hasn't said if it's DC or DCC, or what power he is using, DC or DCC.

Mine is DCC ready, but didn't come DCC.

I don't believe the motor fried, the board, maybe.

SO much we don't know.  Confused

Mike.

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Posted by Doughless on Thursday, March 11, 2021 12:41 PM

GN24

I joust found out the whole motor and servos need replacment they brned up when i was running the loco

 

I agree with Sheldon, you might want to have another talk with your hobby shop to get the precise terms nailed down.

And motors, especially KATO motors, should not burn up, but its possible.  Try to think if you did anything that would have caused a failure of the electrical components.

I'm not a DCC expert, but running a pure DCC decoder on DC powered track might cause some problems.

Or maybe a dual mode decoder that didn't dual mode correctly.

  

- Douglas

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Posted by ATLANTIC CENTRAL on Thursday, March 11, 2021 12:09 PM

GN24

I joust found out the whole motor and servos need replacment they brned up when i was running the loco

 

You mean the decoder? Are you running on DCC or DC?

Will the dealer or KATO be covering this?

Unless you really did something wrong, sure seems like they should.

Sheldon

    

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Posted by GN24 on Thursday, March 11, 2021 11:46 AM

I joust found out the whole motor and servos need replacment they brned up when i was running the loco

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Posted by Overmod on Thursday, March 11, 2021 8:05 AM

gmpullman
"I'm Melvin — Take Me to Chicago!" or something like that...

No, that was different from a hijack meme.  Some airline had a now-non-PC ad campaign the year Amtrak was started, with a stew's seductive face cooing something like "I'm Judy -- fly me to Houston".  So of course the 'logical' thing was to have Amtrak's answer: a Roger the Engineer character in similar pose, as I recall in overalls, saying "I'm Melvin -- run me to Chicago".

Mercifully this was before the age of video.  The TV version had the memorable lines "Everything they say about us Miami girls is true" and "Fly me morning, noon, or night -- just say when".  It is ominous to consider what contemporary Amtrak service would offer...

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Posted by gmpullman on Wednesday, March 10, 2021 11:16 PM

Pruitt
I can't believe youse guys who are about my age didn't get that.

Didn't Trains Magazine do some kind of spoof back then? Maybe it was M-R, even?

"I'm Melvin — Take Me to Chicago!" or something like that...

Cheers, Ed

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Posted by Pruitt on Wednesday, March 10, 2021 9:57 PM

gmpullman
I think it refers to the spate of frequent, 1960s and early '70s aircraft detours to the sunny island just off the Southern coast of Florida.

If you see your friend at the airport, don't holler "Hi, Jack!"

Regards, Ed

Bingo, Ed!

I can't believe youse guys who are about my age didn't get that. It happened a lot back in the late 60's and early 70's.

Yeah, I paraphrased it a bit to fit the situation, but...

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Posted by ATLANTIC CENTRAL on Wednesday, March 10, 2021 8:14 PM

gmpullman

 

 
SeeYou190
I don't get it, and I am usually pretty good at pop-culture references.

 

I think it refers to the spate of frequent, 1960s and early '70s aircraft detours to the sunny island just off the Southern coast of Florida.

If you see your friend at the airport, don't holler "Hi, Jack!"

Regards, Ed

 

Well Hijacked it might be, or, it just might be conversation........

The OP recieved lots of sound advice on his situation, and the conversation continued because some people had strong opinions about the advice offered by some others.

And so it goes.

Sheldon

    

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Posted by gmpullman on Wednesday, March 10, 2021 7:58 PM

SeeYou190
I don't get it, and I am usually pretty good at pop-culture references.

I think it refers to the spate of frequent, 1960s and early '70s aircraft detours to the sunny island just off the Southern coast of Florida.

If you see your friend at the airport, don't holler "Hi, Jack!"

Regards, Ed

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Posted by SeeYou190 on Wednesday, March 10, 2021 7:54 PM

Pruitt
"Take this thread to Cuba!" Younger folks might not get the reference.

I don't get it, and I am usually pretty good at pop-culture references.

-Kevin

Living the dream.

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Posted by ATLANTIC CENTRAL on Wednesday, March 10, 2021 7:49 PM

Pruitt

"Take this thread to Cuba!"

Younger folks might not get the reference.

 

I'm 63 and I don't get the reference.

    

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Posted by Pruitt on Wednesday, March 10, 2021 7:44 PM

"Take this thread to Cuba!"

Younger folks might not get the reference.

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Posted by ATLANTIC CENTRAL on Wednesday, March 10, 2021 7:33 PM

Doughless

 

Not to get OT, but I test drove one new, and drove two different Foci for business rentals.  I thought they shifted poorly when I drove them, just wonky and sort of unresponsive to the throttle.

I liked the little car, but I swear I'd only ever own a 5 speed manual version.

So the tranny is actually a bad design?  I'm not suprised.

I've driven other dual clutch automatics in other brands (which is what I think the Focus' was) and they all were slow to respond, IMO.

 

Well if we are going to go OT, We have been driving exclusively FORDs for 27 years now and have had great service from all of them.

Within our family, in 27 years, there have been:

2 Crown Vic's (both with performance packages)

3 Explorer's

1 Thunderbird

1 Ranger

1 Focus

3 F series pickups

1 "Volvo/500" based Taurus

2 FLEXs (both ecoboost)

Some met bad ends in crashes and saved our lives.

Currently in the garage are a 2015 FLEX LIMITED w/Eccoboost and a 2015 F250 4x4 extended cab/8' bed.

I don't see anything on the road that would meet our needs better.

And it's a lot of fun to drive a 360 hp twin turbo station wagon that does 0-60 in 5 seconds, 1/4 mile in under 15 seconds. Not the fastest car on the road, but easily one of the fastest cars with this much comfort and utility.

In its day, the best car I owned was one of these:

Between my parents and I, we put a total of 800,000 miles on three of these, in a time when few cars went much past 120,000 miles. 

And this one I restored and hot rodded at age 19 then drove for 7 years:

This will give some idea of the extend of the work done:

 

Sheldon

    

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Posted by MARTIN STATION on Wednesday, March 10, 2021 6:58 PM

Whether you fix a defect yourself or return it to the hobby shop you purchased it from, I still think it's a good idea to send a email or find another way to let the manufacturer know what kind of problem or problems that you are having. This at least gives them an opportunity to fix the issue on future runs. 
  I also model in N scale and of all the brands that I have purchased, Kato has been the most trouble free. But when it came to getting something fixed FVM and ScaleTrains have been super to work with. I also got good help from Atlas. But I have noticed that quaity issues that people were having on the first runs of ScaleTrains were fixed on the next runs so they did listen. 
Ralph

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Posted by John-NYBW on Wednesday, March 10, 2021 6:52 PM

Backshop

 

 
Trainman440

 The modern habit of demanding refunds for the most miniscule and minor defect just for it to be discarded** by the manufacturer frustrates me. 

We now live in a world where much waste comes from consumer's high expectations.

 

Charles

  

 

 

I totally disagree.  We have "high expectations" because we expect a new product to work?  Do you work on your brand new car or dishwasher?  The problem is quite the opposite.  People are too used to returning brand new defective products, no questions asked.  As long as a product has a warranty, they don't care.  I remember back when if a product was junk, you never bought that brand again.

 

 

If it's something minor, like a handrail that's popped out of place and I can easily pop it back into place, it's a lot less trouble to do that than take it back. However if the handrail is broken, I'm not going to try to fix it. Maybe the manufacturer would rather send me a replacement handrail than to get the loco returned, but that's up to them. I'm also not going "under the hood" to fix a mechanical problem with a loco. If it doesn't run and I've eliminated layout electrical problems or operator error as the reason, it's going back. Earlier I described such an item as junk. I didn't mean to imply that the entire line was junk, just that particular item. Maybe it's 1 in 10,000 that's bad but if it's the one I got, that one is junk and I'm entitled to refund or replacement. 

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Posted by Doughless on Wednesday, March 10, 2021 6:46 PM

Backshop

 

 
ATLANTIC CENTRAL

 

 
Backshop

 

 
Trainman440

 The modern habit of demanding refunds for the most miniscule and minor defect just for it to be discarded** by the manufacturer frustrates me. 

We now live in a world where much waste comes from consumer's high expectations.

 

Charles

  

 

 

I totally disagree.  We have "high expectations" because we expect a new product to work?  Do you work on your brand new car or dishwasher?  The problem is quite the opposite.  People are too used to returning brand new defective products, no questions asked.  As long as a product has a warranty, they don't care.  I remember back when if a product was junk, you never bought that brand again.

 

 

 

 

And that is a foolish view because after you bought a car with a recall or defect from every brand, which brand would you buy?

Real cars, model trains, they have all made some duds, but mostly make winners.

I have never had a new car problem that was not fixed to my satisfaction, I have never had a new model train problem that was not fixed to my satisfaction, and the number of problems has been small.

And more times than not the problems have been small. 

Sheldon 

 

 

 

You missed the gist of the post, Sheldon.  I was replying to someone who said that you should fix brand new products when they break and not return them. One defect or recall does not equate to "junk".  I got rid of a Ford Focus last year.  I'd been a loyal Ford owner for 30+ years but the way that they (didn't) handle the transmission screwup made me swear off them forever.  

 

 

Not to get OT, but I test drove one new, and drove two different Foci for business rentals.  I thought they shifted poorly when I drove them, just wonky and sort of unresponsive to the throttle.

I liked the little car, but I swear I'd only ever own a 5 speed manual version.

So the tranny is actually a bad design?  I'm not suprised.

I've driven other dual clutch automatics in other brands (which is what I think the Focus' was) and they all were slow to respond, IMO.

- Douglas

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Posted by ATLANTIC CENTRAL on Wednesday, March 10, 2021 6:22 PM

Backshop

 

 
 

 

You missed the gist of the post, Sheldon.  I was replying to someone who said that you should fix brand new products when they break and not return them. One defect or recall does not equate to "junk".  I got rid of a Ford Focus last year.  I'd been a loyal Ford owner for 30+ years but the way that they (didn't) handle the transmission screwup made me swear off them forever.  

 

 

I got the gist of it just fine. I'm a Ford driver, broken hearted that they stopped building the FLEX. But this is not the car forum.

Everybody takes this as an all or nothing situation. If I take any product out of its package and there is a minor problem I can take care of at no measurable expense and without compromising what I purchased, I'm going to save myself the trouble of returning it.

If its truely screwed up, its going back.

For each type of product, and each individual, the threshold of that will be different. 

But I design and build houses for a living, I have build cars from the ground up as a hobby, including the engines and transmissions. I design and build stereo speakers as hobby, I designed my own control system for my trains. I was repairing trains in a hobby shop at age 15, I'm 63 now. So fixing a lot of stuff is not a challenge for me.

I was not the person in this thread who suggested that one should fix defects, but I understand the thinking and have fixed lots of minor issues with trains I have bought.

In fact I published on this forum years ago a series of minor improvements for a number of the Bachmann Spectrum steam locomotives. Were they "defects"? Not exactly. Would those locomotives been better if Bachmann had done those things? Yes. Were they simple to do? For the most part, yes.

Would I simply reject those models as possible choices because of these minor issues? Well that would leave me without a number of my best and most favorite locos.

You are welcome to drive whatever you like.

Sheldon 

PS - Intermountain, Bachmann, Athearn, Bowser, Walthers and LifeLike have all provided me with free parts to correct minor problems over the 50 years I have been in this hobby. And I am thankful for their great customer service, rather than disgruntled that there was a problem.

And while my daughter got great service from a Focus years ago, I prefer roomier more utilitarian vehicles.

    

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Posted by Backshop on Wednesday, March 10, 2021 4:42 PM

ATLANTIC CENTRAL

 

 
Backshop

 

 
Trainman440

 The modern habit of demanding refunds for the most miniscule and minor defect just for it to be discarded** by the manufacturer frustrates me. 

We now live in a world where much waste comes from consumer's high expectations.

 

Charles

  

 

 

I totally disagree.  We have "high expectations" because we expect a new product to work?  Do you work on your brand new car or dishwasher?  The problem is quite the opposite.  People are too used to returning brand new defective products, no questions asked.  As long as a product has a warranty, they don't care.  I remember back when if a product was junk, you never bought that brand again.

 

 

 

 

And that is a foolish view because after you bought a car with a recall or defect from every brand, which brand would you buy?

Real cars, model trains, they have all made some duds, but mostly make winners.

I have never had a new car problem that was not fixed to my satisfaction, I have never had a new model train problem that was not fixed to my satisfaction, and the number of problems has been small.

And more times than not the problems have been small. 

Sheldon 

 

You missed the gist of the post, Sheldon.  I was replying to someone who said that you should fix brand new products when they break and not return them. One defect or recall does not equate to "junk".  I got rid of a Ford Focus last year.  I'd been a loyal Ford owner for 30+ years but the way that they (didn't) handle the transmission screwup made me swear off them forever.  

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Posted by ATLANTIC CENTRAL on Wednesday, March 10, 2021 4:02 PM

John-NYBW

 

 
Track fiddler

 

 
ATLANTIC CENTRAL

All this makes me happy to not be buying much motive power these days, to not be using DCC/sound, to not be in N scale

 

 

 
I know a lot of the members on the Forum here adapted to DCC when it came out learning all the knowledge that went with it.  I kind of admire that as I haven't even begun to scratch the tip of the iceberg on it yet but do have an interest to pursue it one day.
 
 
 
 
 
 
TF
 

 

 

I can relate to that. I have only done a minimal amount with CVs and primarily to disable advanced functions they some of the high end decoders have pre-programmed. I want my locos to respond immediately to the throttle, I want my diesels to hum and go beep. I want my steamers to chuff and whistle. That's as advanced as I need for my purposes. Some of the things I see other modelers doing with advanced functions make my head spin. I went with DCC because I didn't want to have a basement sized layout with control blocks. Shortly after I started building, sound became an option and I was immediately hooked. All new purchases have factory sound and I have converted several older locos as well. About 90% of my fleet now has sound. Eventually I'd like to get that to 100%.

 

And this just shows the diversity of this hobby.

I'm getting ready to build a basement sized layout (1500 sq ft) with DC control.

Guess what? There will not be one "block toggle", there will be radio throttles and walk around operation, not to mention CTC and signals, and a very easy to understand way for 8-10 operators to run at the same time.

BUT - no sound. The last thing I want is 30 of those little squawk boxes all going at the same time - no matter how low the volume.

You say why 30 of them? Because the average train, about 45 cars, will have 3-4 diesels or two steamers on the head end.

I can't stand that tinny noise that comes out of those things. Kind of like the nine transistor radio I had in 1968. 

I understand, you and a lot of people feel differently. That's OK.

So now I completely get your locomotive buying mentality, I'm more interested in kit bashing stuff like this:

 

Bachmann 2-8-4 kit bashed into a freelance heavy Mike similar to the DT&I 800 class. Weight added for better pulling power. This shot before the paint shop shows the kit built brass trailing truck. I built 5 of these.

This hobby is different for everyone, we all find our own calling in it.

Sheldon

    

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Posted by ATLANTIC CENTRAL on Wednesday, March 10, 2021 3:47 PM

Backshop

 

 
Trainman440

 The modern habit of demanding refunds for the most miniscule and minor defect just for it to be discarded** by the manufacturer frustrates me. 

We now live in a world where much waste comes from consumer's high expectations.

 

Charles

  

 

 

I totally disagree.  We have "high expectations" because we expect a new product to work?  Do you work on your brand new car or dishwasher?  The problem is quite the opposite.  People are too used to returning brand new defective products, no questions asked.  As long as a product has a warranty, they don't care.  I remember back when if a product was junk, you never bought that brand again.

 

 

And that is a foolish view because after you bought a car with a recall or defect from every brand, which brand would you buy?

Real cars, model trains, they have all made some duds, but mostly make winners.

I have never had a new car problem that was not fixed to my satisfaction, I have never had a new model train problem that was not fixed to my satisfaction, and the number of problems has been small.

And more times than not the problems have been small. 

Sheldon 

    

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