I sent my Hudson in on January 21st and got it back today, Feb 5th.
You can read the heart-wrenching story here.
http://cs.trains.com/mrr/f/88/t/279296.aspx
I was not expecting to see it for quite a while but this is awesome.
Considering it was rendered inoperable by my hand I could not be happier. I was quite prepared to pay for the repair and shipping but it came back to me without a word about a bill.
They replaced the motor, put it back into quarter, updated the decoder firmware and did a cosmetic once over. They test ran it for an hour which I am happy with. They included a bunch of Rapido goodies in the return package as well.
Could there be better customer service than that?
I am looking forward to my two ten wheelers from them, I have no worries about buying any Rapido products in the future.
YIPPEE!
Brent
"All of the world's problems are the result of the difference between how we think and how the world works."
Great news and pretty quick service, given that it was coming and going in the mail for 4-6 days.
Henry
COB Potomac & Northern
Shenandoah Valley
BATMANCould there be better customer service than that?
Well, they could give you a half price discount for life!!! Seriously, that is good service.
They aren't the only ones who work like that though. I have had similar experiences with InterMountain even though I bought all my IM stuff on eBay.
Dave
I'm just a dude with a bad back having a lot of fun with model trains, and finally building a layout!
There are alot of good hobby companys. I always sing the acolades of Woodland Scenics for this reason. Had a problem with the switch of their hot wire foam cutter, they just sent me a new unit, didn't even want the old one back. They have always been the best.