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Intermountain not reply to emails

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  • Member since
    February 2002
  • 217 posts
Intermountain not reply to emails
Posted by andychandler on Sunday, August 18, 2019 5:55 PM

Gang: have sent multiple emails to Intermountain but no replies.  Anyone else have this experience?  Thanks, andy chandler

Andrew D. Chandler
  • Member since
    June 2007
  • 8,892 posts
Posted by riogrande5761 on Sunday, August 18, 2019 7:56 PM

Last email reply I got from them was May 24.  I've emailed them a couple times since as  recently as a couple weeks ago a nuttin, crickets.

Rio Grande.  The Action Road  - Focus 1977-1983

  • Member since
    January 2017
  • From: Southern Florida Gulf Coast
  • 18,255 posts
Posted by SeeYou190 on Sunday, August 18, 2019 8:35 PM

I have only needed to contact them once, a couple of years ago, and had no problems at all.

.

I hope you can get your problems worked out.

.

-Kevin

.

Living the dream.

  • Member since
    April 2015
  • 469 posts
Posted by Enzoamps on Sunday, August 18, 2019 9:02 PM

Their web page shows phone numbers, did anyone try CALLING them?

  • Member since
    November 2015
  • 1,345 posts
Posted by ATSFGuy on Sunday, August 18, 2019 9:15 PM

Calling them might help, I was going to email them about doing another run of “Collector’s Edition Series ES44AC’s“. But since their email link is not working, I guess I‘ll wait for the people there to fix/update the email link.

  • Member since
    October 2001
  • From: OH
  • 17,574 posts
Posted by BRAKIE on Sunday, August 18, 2019 9:15 PM

Enzoamps

Their web page shows phone numbers, did anyone try CALLING them?

 

That's what I do.. Long distance calls are "free" on my cell phone.. I have called Atlas,Athearn and Walthers about availability of certain parts.

The way I see it I'm paying for that "free" long distance so,why not use it?

Larry

Conductor.

Summerset Ry.


"Stay Alert, Don't get hurt  Safety First!"

  • Member since
    July 2006
  • From: Bradford, Ontario
  • 15,797 posts
Posted by hon30critter on Monday, August 19, 2019 12:49 AM

I have always had excellent service from InterMountain, including prompt replies to my emails.

I hope nothing is amiss.

Dave

I'm just a dude with a bad back having a lot of fun with model trains, and finally building a layout!

  • Member since
    September 2003
  • From: Southeast Texas
  • 5,449 posts
Posted by mobilman44 on Monday, August 19, 2019 4:56 AM

Hey, maybe their server  is down or the email reader is sick or a hundred other reasons why your email isn't answered.

Call them.  It's free and instant results - one way or the other.

ENJOY  !

 

Mobilman44

 

Living in southeast Texas, formerly modeling the "postwar" Santa Fe and Illinois Central 

  • Member since
    June 2003
  • From: Culpeper, Va
  • 8,204 posts
Posted by IRONROOSTER on Monday, August 19, 2019 6:41 AM

Well, this is August.  Maybe some of them (all?) are on vacation.

Paul

If you're having fun, you're doing it the right way.

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