I know this doesn't belong here but I have trouble getting answers from customer service, it usually takes two weeks and the the answers are cryptic and don't really answer the question... If you need to delete this, its OK, I just would like an answer...
First: I have been trying for months to get my subscription renewed. After several weeks I received several cryptic responses from you customer service department. I finally received my April issue but not the March issue.
A received an email saying you would send the March issue a month ago but have received nothing.
Second: I always order the print edition of Model Railroad Planning and pay the extra $4.00 for the digital edition (it seems silly I have to pay MORE for the same content). I have been trying to order it this time but it says the print edition is $8.99 and the digital edition is $8.99 extra!!! What is up with that?!?
Third: Two years ago I received my printed copy of the Big Boy special issue but never received the digital copy I paid for. Can you fix this?
I love all the new technology but customer service seems to be suffering...
Russell - Idaho - USA
Russel,
It might be best to call Kalmbach Customer Service directly rather than emailing them. That way you can talk to someone one-on-one and get several of these issues addressed at the same time. Here is their toll-free number: 1-800-533-6644.
Tom
https://tstage9.wixsite.com/nyc-modeling
Time...It marches on...without ever turning around to see if anyone is even keeping in step.
I second giving them a phone call.
I worked in a retail customer service dept for years, the last several as the dept lead.
Phone calls get answered much quicker than emails.
The reason is simple: You can get distracted from answering an email much easier than answering a phone call. (Possibly distracted from said email simply by answering a phone call...)
Ricky W.
HO scale Proto-freelancer.
My Railroad rules:
1: It's my railroad, my rules.
2: It's for having fun and enjoyment.
3: Any objections, consult above rules.
I agree with the above comments; this forum does not connect with customer service
George In Midcoast Maine, 'bout halfway up the Rockland branch
I've never had a problem when calling the Kalmbach Customer Service line. When I've renewed my digital subscriptions to Trains, Classic Trains, and Model Railroader I've occassionaly had a Zinio problem (if you renew after your expiration date Zinio likes to skip an issue on renewal). When that happens I call the Kalmbach 1-800-533-6644 Customer Service line and they fix the problem immediately. Couldn't be nicer. The one time I had to leave a message, they returned my call within three hours.
Ray
Russell,
PM me your contact information (full name, subscriber number, and/or the address on your subscription) and I'll have someone get in touch with you directly.
Don't post this information on the open Forum, please.
--Steven Otte, Model Railroader senior associate editorsotte@kalmbach.com