UPDATE the panel is back all repaired excellent job NCE
Joe Staten Island West
Probably yes but they seemed to imply that what happened to me was fairly common and it was not a big deal so I did not think to ask. The website says not to call to check on repair status as they are a small company.
Anyway I will give it a month it will give me time to work on scenicking the SIW.
Seem's to Me that would have been one of the question's asked when calling for repair.....One would think so!
Take Care!
Frank
there website states the turn around time is about 4 weeks from time of receiving the item. I have used it twice one time it was 4 weeks exactly and once less than three. Good luck on the shorter time
Dan
I sent them a decoder and $10 check for no questions asked replacement on Aug 29th. They didn't cash the check till Oct 4th and then returned a new decoder.
Henry
COB Potomac & Northern
Shenandoah Valley
I managed to break the power conector on the UTP panel of my powercab and called NCE who said send it back for repair. So I did and it arrived at NCE last tuesday. Anyone have any experience with their service department and what the turnaround time might be?
Meanwhile the SIW is running one loco at a time on DC.