I also ordered from Fast Tracks and it took over a month to receive the items. I e-mailed them and they were very responsive. Some of the items they use are in short supply and I was told it takes time for them to receive their backorders from suppliers. Also. they like to ship a complete order so all it takes is one item to be out of stock and that slows down the entire order. It also takes a week or two after the order is mailed before it reaches the US. Be patient, the quality is worth the wait.
In my case it was not a mail problem. When I contacted them the week of Christmas-almost a month after the initial order - their reply indicated that the order was just then being shipped. It was as if it had been ignored or lost up until that point.
This is a shame to hear. A small company, probably a one-man-band, certainly not much bigger than that. Tim, the owner, always stuck me as a reputable type and certainly had built a good reputation. I hope this is not a sign of trouble of some kind?
Simon Modelling CB&Q and Wabash See my slowly evolving layout on my picturetrail site http://www.picturetrail.com/simontrains and our videos at http://www.youtube.com/user/MrCrispybake?feature=mhum
I can't speak to the issue of how they run their business but seeing that they are a business in a foreign (to the U.S.) country it may take time to get things thru customs. since I do ship things to Canada I once inquired as to how the system works when dealing with USPS Mail (Dont know if they ship thru the Canadian mail system or not) The host country gets the postage only. Once it hits customs and clears it is routed to the postal system for that country where it is essentialy treated as a dead animal. If there is room to send it it goes, if not, it sits untill there is room. The agreement is you handle ours and we will handle yours so, essentialy they deliver it for free which is why it may take time.
Now, it may also be that they do not stock most of the items they sell but, instead, they manufacture them as orders are placed. If this is a busy time for them it may take some time to clear the pipeline. Understand this is purly conjecture on my part.
I will agree though that they should have a better answer than "processing"
I had the same experience. I placed an order on Dec. 4 and never received anything until early Jan. And that was after an email inquiry on my part. I was very dissatisfied with their service and decided not to use any more of their products.
Has anyone had any dealing with Fast Tracks. I placed an order with them 19 days ago and I am still waiting for the order. Contacting them, I am repeatedly told the order is ' Processing". Is this typical for them? I am starting to think I have made a mistake in picking them for my manual turnout machines, ( Bullfrog Units)
Received an e-mail a few hours ago, my order has shipped, also received an email from UPS, I will receive the order on the 15th. Maybe they read these forums. Thanks for all the replies, well at least most of them LOL
I like to add, maybe I should have worded my initial question differently.I have had no problems in communicating with Fast Tracks, they have been great in answering any and all of my inquiries about their products in relation to my layout. I was just concerned about the amount of time the delivery was taking of what I ordered, should I be worried or not. This was the first time I had ever dealt with them. It turns out I had nothing to be worried about. My order is on the way. I'll let you all know how it turns out.