MRC equipment

[Anonymous]

I have a MRC Soundpower 7000 which I have owned for just over two
years. Twice I have had to send it back for repairs. The second time they
agreed to pay for pick up and delivery (the unit had failed entirely). Now the
steam sounds on the unit are not working. I requested that they pick up the
shipping cost again but they are balking; have not returned my call. Has
anyone else had trouble with traditional MRC equipment? I don't wi***o
continue having to ship the unit back each year for failure. Incidentally,
they keep the unit at least a month for repair and I always have to call them
about it.

[Anonymous]

hello,

i also have 2 MRC 1400 tech II and a tech II w/sound..
two of my units have failed i have sent one in along with a letter asking MRC to explain what went wrong so i could inspect possibly my wiring..i was overjoyed when it was returned in about 2 weeks after me intially shipping it . i unpacked it from all the peanuts and felt around in the bottom for the letter i requested they include. well i thought maybe they may have sent it in the mail. about two weeks went by and i decided to give mrc a call, the lady that recieved my call said she would "transfer me" but instead i ended up with a dead line and a hefty phone bill after 3 more "dead end" calls. I then proceeded to write mrc by sending 4 letters to four different departments. Once again NO REPLY it has been over a year now and before this happend i was thinking of investing in a prodigy system but after this little stunt that MRC pulled they are starting to remind me of how arrogant corporate america has become well anyways whats left in the united states. But now they have lost that and anyother future purchases from them because i dont know where to go to get any explination so i could maybe stop the problem from occuring again. I feel you anger and hope you have better luck than I did

[Anonymous]

I recently saw an illustration of a telephone covered with cobwebs. The caption went something like this: "If we don't reply to those annoying calls from our customers maybe they won't call again". This sort of sums up the attitude of many firms these days - ignore your customers and lose them! [B)]

Bob Boudreau
Canada

[Anonymous]

Contact MRC again. This time tell them to read up on their firm on trains.com

Just maybe they may react.