Perfect customersupport: WALTHERS !!!!!!!!!!!!!!!!!!

736 views

1 replies

Anonymous

Member since
April 2003
305,205 posts

Perfect customersupport: WALTHERS !!!!!!!!!!!!!!!!!!

Posted by Anonymous on Wednesday, June 23, 2004 1:41 AM

I got my Walthers UP CA-1 caboose last friday.

One of the endhandrail / ladder add-ons was broken.

So I mailed this to Walthers!

Yesterday I got the sparepart !!!!!!!!!!!!!!!!!

HEY: I live in Germany - This is from Wisconsin 4.000 miles away (I think) and I got the parts after 5 days (INCLUDES A WEEKEND) !!!!!

THIS IS A PERFECT CUSTOMER SUPPORT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Reply
Edit

Anonymous

Member since
April 2003
305,205 posts

Posted by Anonymous on Wednesday, June 23, 2004 8:52 AM

I'm not a regular at Walthers and have never had a product problem.
When I have a product question like on the Rivarossi Warranty, I go right
to the top and I do get the answer, from the top.

Reply
Edit

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Model Railroader Newsletter See all

Sign up for our FREE e-newsletter and get model railroad news in your inbox!

Subscriber & Member Login

Perfect customersupport: WALTHERS !!!!!!!!!!!!!!!!!!

Subscriber & Member Login

Users Online

Search the Community