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Anyone dealt with Branchline customer service?

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  • Member since
    July 2006
  • From: Northfield Center TWP, OH
  • 2,538 posts
Posted by dti406 on Saturday, June 19, 2010 9:42 PM

I purchased a kit where the paint ate the detail parts into nothing, I sent Branchline an E-mail and received the parts without any question.

Rick

 

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  • Member since
    July 2008
  • From: La Crosse, WI
  • 114 posts
Anyone dealt with Branchline customer service?
Posted by NS AS-416 on Saturday, June 19, 2010 7:39 PM
Just curious about how good it is and what the turnaround time is. I had purchased a Norfolk Southern 40' boxcar a while back and just got around to cracking the seal to assemble it. Much to my surprise there was no body in the box. The directions insert does state "Should you have a problem with this kit, Branchline will gladly replace any broken or missing parts. Simply contact our customer service department ...". I got their email from their website, since the provided 1-800 number was non-functional, and requested a body. This was over a week ago and I have not received a reply. Basically just wondering if I'm SOL on this.

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