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Steel Mill:Walthers does listen to customer feedback

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  • Member since
    December 2004
  • From: Pa.
  • 3,361 posts
Posted by DigitalGriffin on Friday, April 17, 2009 10:08 AM

Walthers does listen to it's customers.  And I find their customer service pretty darn good.

I just wish they made an optional "Pusher Car" for the coke retort, and coke furnace.  There's still no way to get coke out of the furnace into the quinch car!

 

Don - Specializing in layout DC->DCC conversions

Modeling C&O transition era and steel industries There's Nothing Like Big Steam!

  • Member since
    February 2007
  • From: North Aurora, IL
  • 471 posts
Steel Mill:Walthers does listen to customer feedback
Posted by ho modern modeler on Friday, April 17, 2009 10:02 AM

I've found these products now listed for advance: 933-2963, 2964 and 2965. That would be the Millstand Roller, Larry and Quench cars and Extra Stairs/Walkways for the Blast Furnace.

I had e-mailed and written Walthers on behalf of the "Works" subscribers like myself, who doled out $$ a few years back for the original Steel Mill complex (and the Auto Plant, etc) just asking them to please take more of my money for accessories to upgrade my old kits to the new cooler versions. (I have ordered the new Rolling Mill and Blower House to add to the complex). They responded no at the time, but apparently responded. Thank you Walthers.

What I don't understand is why they were tucked away in the February new products page, not the current one.

Sigh

Mine doesn't move.......it's at the station!!!

 

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