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"WARRANTY" is only a 7 letter word

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  • Member since
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  • From: Vancouver Island, BC
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Posted by selector on Wednesday, February 13, 2008 1:06 PM

Magnus, I have not looked to see if my household insurance would cover such a thing, but I have never heard of it...not in Canada.  Such policies cover flooding, extra cost will get you earthquake coverage (rebuild at current materials and labour costs), fire, theft, and liabilities typically.  A toaster or even a CDN$3500 TV like mine would be between the user and the manufacturer.

In any event, I believe my deductible (the first part that the owner must cover before the insurer will begin to pay).

-Crandell

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Posted by Budliner on Wednesday, February 13, 2008 11:57 AM

for once its not me

 

Headphones [{(-_-)}]

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Posted by Lillen on Wednesday, February 13, 2008 10:48 AM
 selector wrote:

Not that way in Canada...at all!  One year is standard, unless otherwise stated, and clearly.  You can purchase additional coverage, usually running to near 8% of the purchase price of the item.  That addtional fee usually gets either 2 or 3 years of additional coverage.

Short story: I retired from the military in July 04, and soon purchased a Sharp Aquos 30" LCD that had the usual one-year warranty.  Olympic Games loomed, remember.  Like our friend from OZ, I wondered what the aitch eee double hockey sticks could possibly go wrong with a TV costing more than my property taxes.  So, I assumed the one year would cover me for any obvious problems.  Nope.

The flat panel is purported, according to Sharp, to provide approximately 15K hours of service.  Mine developed a shadow, a slight crescent shaped one, at about 2.5k, and that was just over a year after the warranty had expired.  Long story shorter, the agent who came to have a look could offer me nothing, except to say he tells all his customers that any time you buy electronics over $1000, most definitely buy the extra warranty.  He said you would be amazed at the high-end stuff he repairs that are a few months past the one-year coverage, and he said that the high-end stuff is considerably worse than the older TVs and electronics.

Bottom line, the buyer pays.

 

Crandell, did you check your home insurance? Because in Sweden these extra insurances have been very popular but consumer groups keeps saying that they are a wast of money since a regular home insurance will cover most things anyways.(this is in Sweden so it might be different in Canada). When my Plasma TV worth approximately 6000$ when new broke down the insurance company paid med for a new one. Which meant that I could buy a new one, my "self risk" was about 150 dollars. But an insurance on the product would have cost way more. Now, I didn't get 6000, but I did get enough money to buy a better one that I had before. They adjusted it so that i could buy a new one at the same quality as the old one. Considering the way prices develop with these things that is not bad.

 

My parents on the other hand did buy one of those extra insurances, they too adjusted for prize development. They got just about a little more then the insurance had cost them since they to adjusted and so on.

 

So, in Sweden, do NOT buy extra insurances. The home insurance will cover it.

Unless otherwise mentioned it's HO and about the 50's. Magnus
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Posted by Bapou on Wednesday, February 13, 2008 10:41 AM
 Tilden wrote:

a command station that doesn't access certain addresses 

you mean MRC wireless? Laugh [(-D]

Go NJT, NJ Transit, New Jersey Transit. Whatever you call it its good. See my pictures and videos here: http://s239.photobucket.com/albums/ff20/Bapouthetrainman/
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Posted by Tilden on Wednesday, February 13, 2008 10:31 AM

  Warranty's are not quite as simple, there are many more ramifications to "warranty's".  In the TV example, since you had it repaired within the warranty time period AND THE SAME THING went wrong a second time, you have a recurring problem.  This can be a part defect, a labor defect or a design defect (ie not a large enough resistor).  Since the problem was identified within the warranty period, the manufacturer is obligated to repair it again and again...
  There are also latent defects.  These are usually design errors but can also be a part or labor error (if something is not put together properly).  A latent defect is something that will go wrong under certain conditions.  Using the TV as an example, say that TV will tune in 999 channels.  Now, suppose on that model, if you ever try to tune in channel 237, the electronics go haywire and it melts down the TV.  That is a latent defect which might not be discovered within a warranty period but the manufacturer is still responsible because the product is in normal use and is not designed to melt down if you tune in channel 237.
  With more and more use of electronics and software to drive them, latent defects are an increasing problem.  Beta testing doesn't catch all the software problems in a program and users typically find them at the most inopertune times.  This forum is rife with examples, a decoder that doesn't program properly, a command station that doesn't access certain addresses, it can be anything.

Tilden

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Posted by selector on Wednesday, February 13, 2008 10:00 AM

Not that way in Canada...at all!  One year is standard, unless otherwise stated, and clearly.  You can purchase additional coverage, usually running to near 8% of the purchase price of the item.  That addtional fee usually gets either 2 or 3 years of additional coverage.

Short story: I retired from the military in July 04, and soon purchased a Sharp Aquos 30" LCD that had the usual one-year warranty.  Olympic Games loomed, remember.  Like our friend from OZ, I wondered what the aitch eee double hockey sticks could possibly go wrong with a TV costing more than my property taxes.  So, I assumed the one year would cover me for any obvious problems.  Nope.

The flat panel is purported, according to Sharp, to provide approximately 15K hours of service.  Mine developed a shadow, a slight crescent shaped one, at about 2.5k, and that was just over a year after the warranty had expired.  Long story shorter, the agent who came to have a look could offer me nothing, except to say he tells all his customers that any time you buy electronics over $1000, most definitely buy the extra warranty.  He said you would be amazed at the high-end stuff he repairs that are a few months past the one-year coverage, and he said that the high-end stuff is considerably worse than the older TVs and electronics.

Bottom line, the buyer pays.

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Posted by Big Ugly Waz on Wednesday, February 13, 2008 5:52 AM

Hi guys,

Don't know how it works in the top half of the world, but I found out something interesting about warranties from our Department of Fair Trading in OZ recently.

I had a recurring problem with an LG tv that had been fixed under warranty previously.

It had a standard 1 year warranty, so the first time getting it fixed was no problem. Fast forward a year and a half and the same thing happens again, this time naturally I expected to pay and probably would have, if LG and their authorised service center had not stuffed me around for 3 weeks.

I contacted the above department and was given a run down on warranties. As I said this is in OZ so I don't know about your situation in the US, but we have 2 kinds of warranties. Statutory, which is manufacturer specified, and Implied, which means basically that the more you pay for an item, the better the quality and therefore the longer that product would reasonably be expected to last.

As this was a $1500.00 tv I am entitled to expect that it will last without defect for a considerable amount of time, certainly a lot longer than the manufacturers Statutory warranty!

Amazing how quickly attitudes changed once it had been pointed out to LG and their service centre that I had been in contact Fair Trading, knew about the Implied warranty scenario and would be taking action against LG if the unit wasn't fixed promptly and at no cost !

First time in my life that I've had a win with any Government Department !!!

Cheers,

Warren

Better to ask a stupid question than to make a Really STUPID mistake !
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Posted by Lillen on Wednesday, February 13, 2008 4:56 AM

In Sweden everything has a one year warranty by law. Some product now have that extended to two years. So if I buy a American engine from a Swedish store they are bound by that.(the store)

 

Magnus

Unless otherwise mentioned it's HO and about the 50's. Magnus
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Posted by peterjenkinson1956 on Wednesday, February 13, 2008 1:53 AM
its actually six letters if you dont count the A and R   twice  ........... only joking
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Posted by loathar on Tuesday, February 12, 2008 11:35 PM
 Rotorranch wrote:

"There are 3 kinds of people in the world. Those who can count, and those that can't."

unknown

ROFLOL!!!Laugh [(-D]Laugh [(-D]

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Posted by Anonymous on Tuesday, February 12, 2008 9:47 PM

Dump the thing onto Ebay or ship it back for a free repair or replacement.

Im half thinking that our fleets are actually disposible.

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Posted by Rotorranch on Tuesday, February 12, 2008 9:31 PM

"There are 3 kinds of people in the world. Those who can count, and those that can't."

unknown

 Jake: How often does the train go by? Elwood: So often you won't even notice ...

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Posted by secondhandmodeler on Tuesday, February 12, 2008 9:25 PM
" You know, I could take a dump in a box and put a warranty on it.  Then all you 'd have is a guaranteed piece of Censored [censored]!"  Tommy Boy anyone?
Corey
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Posted by SteamFreak on Tuesday, February 12, 2008 7:03 PM
I want my money back. Thumbs Down [tdn]
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Posted by selector on Tuesday, February 12, 2008 6:58 PM
Warranty is an honour-bound statement that says, "I may have sold you a defective product, even though I claim that it is among the finest sold anywhere.  In the event your item is defective, I will happily replace it or refund your money if I am unable to satisfy you because I value your good word as much as I ask you to value mine."
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Posted by ericboone on Tuesday, February 12, 2008 5:41 PM

 Don Gibson wrote:
O.K. So I CANT SPEL.
 

You should have said it was intentional. Whistling [:-^]  One letter short represents a warranty not living up to what you expect it to be. Tongue [:P]

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Posted by sparkyjay31 on Tuesday, February 12, 2008 5:15 PM

 Don Gibson wrote:
O.K. So I CANT SPEL.

Don,

You spelled warranty just fine, it's the counting!  Don't feel bad, if it wasn't for spell check I'd get nothing done at work!

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Posted by Don Gibson on Tuesday, February 12, 2008 4:36 PM
O.K. So I CANT SPEL.
Don Gibson .............. ________ _______ I I__()____||__| ||||| I / I ((|__|----------| | |||||||||| I ______ I // o--O O O O-----o o OO-------OO ###########################
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Posted by sparkyjay31 on Tuesday, February 12, 2008 3:52 PM
 loathar wrote:

I am counting letters.... eight....Banged Head [banghead]

Laugh [(-D]Laugh [(-D]Laugh [(-D] Better send this post back to the factory for warranty work! It's defective!!!

Why a warranty?? Because EVERY company is capable of  producing lemons from time to time. 

And the best companies value the customer and the warranty.  No questions asked.  Like the experience I'm having right now with Bachmann.  No questions.  "Send it in for an immediate replacement".  That's service.  Now I just have to wait the 2 weeks....

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Posted by loathar on Tuesday, February 12, 2008 3:35 PM

I am counting letters.... eight....Banged Head [banghead]

Laugh [(-D]Laugh [(-D]Laugh [(-D] Better send this post back to the factory for warranty work! It's defective!!!

Why a warranty?? Because EVERY company is capable of  producing lemons from time to time. 

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Posted by OlavM on Tuesday, February 12, 2008 3:03 PM

Hello

I am counting letters.... eight....Banged Head [banghead]

But if you give me a warranty telling me that you are correct, well then you have decided to start counting letters with a zero-based system. The 'W' letter is your letter 0, I count it as number 1. Our misunderstanding of counting letters is just a warranty case in a nutshell. I assume you do a simple thing as counting letters in a word in the same way as I do. Apparently we don't. 

Someone said once that the understanding of the W. word belongs to lawyers, and the important for us customers is to read the three first letters. Some companies treat warranties like a war against their customers, they also ronly read the three first letters.... 

Nevertheless, happy railroading!! 

Olav M, Nesoddtangen, Norway HO scale, mid fifties, Eastern U.S., Digitrax Chief
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"WARRANTY" is only a 7 letter word
Posted by Don Gibson on Tuesday, February 12, 2008 2:30 PM

Read the Conditions.  The Devil is in the details.

Warranties vary... They are added expense, picked up by the SALES deparment. INSURANCE if you prefer. 90 days seems to be a standard.

ARGUMENTS  for and against:

PERFECTION: '0' defects, no shipping problems, + no customer problems. (WHY a Warranty)?

NINETY DAY: An Insurance policy, spelled out, and detailing conditions. (New product, original purchaser, etc.)  VOID upon customer modifications.

'LIFETIME' WARANTY: An 'Exchange' policy - again with 'spelled out' conditions. Good deal, or not? (YES) if the products need a sales boost; (NO) If the product were better made.

YOU are the one paying for it, Either way. Your perception can vary.

"WARRANTY" is a seven letter word. Period. Read the details (conditions).

I have 'Warranties' from Atlas, Kato, Genesis, Stewart, Athearn, Life Like, and Bachmann for new purchases. I have ony needed to use Genesis (2) Stewart (1) and Bachmann (2). My Genesis and Stewart 'replacements' were N/C (well past the warranty expiration) and are still running.

As for the two Bachmann $15 'lifetime' exchanges, I sold them. (Same design problem).


Don Gibson .............. ________ _______ I I__()____||__| ||||| I / I ((|__|----------| | |||||||||| I ______ I // o--O O O O-----o o OO-------OO ###########################

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