Hawks Rule They told me that there was a 1 year limited warranty on the unit and to contact NCE, which I did.
They told me that there was a 1 year limited warranty on the unit and to contact NCE, which I did.
Well theres your problem. It's out of warranty. Why should they have to cover the cost of shipping when they're already replacing the wheel for free? Seems a bit silly to get upset over that.
Hawks Rule I find it odd that today's Model train hobby stores do not have there own people who can fix things that one purchases from them?
I find it odd that today's Model train hobby stores do not have there own people who can fix things that one purchases from them?
4 out of 5 by me will repair stuff or install decoders
I can solve this.
I'll pick up the tab for shipping and and this mysterious (at least to those of us south of the border) brokerage fee if the OP pays me the difference between his health insurance and my wifes', for the month and the difference between his NATO expense and mine that which will be billed to my grandchildren and great grandchildren thanks to the foresight of our elected officials.
Henry
COB Potomac & Northern
Shenandoah Valley
BigDaddy I can solve this. I'll pick up the tab for shipping and and this mysterious (at least to those of us south of the border) brokerage fee if the OP pays me the difference between his health insurance and my wifes', for the month and the difference between his NATO expense and mine that which will be billed to my grandchildren and great grandchildren thanks to the foresight of our elected officials.
Henry,
I'm sure you are a nice guy.
I have taken all that everyone has thrown at me and like a man, I except it.
A lot of people on this forum shared their views and opinions and I'm ok with that, it's part of what discussions are all about.
The last time I checked though, this forum is about Model trains and not Politics!
Comments like yours about Health Insurance and Nato do not belong in this post.
That's all, other than that I respect eveyone's opinions and input, because we are here to try and solve questions and concerns regarding this hobby!
BigDaddy I'm sorry you are annoyed at me I was trying to inject some humor in the subject and I'd be happy to buy you a beer if we ever meet, but you are correct, whatever Canadian Brokerage Fee is, whatever Canadian Postal Fees are: it is your politics not ours. Anything you buy and it breaks, out of warranty from any other country: China, Britain, Australia, Germany, Brazil will not have free postage to be repaired. I'd be ticked if i had to pay that much to repair something too, but it's hardly NCE's fault.
No worries Henry!
If we ever meet, Beer sounds great!!
Cheers.
BigDaddyI'll pick up the tab for shipping and this mysterious (at least to those of us south of the border) brokerage fee
If you are unaware of this mysterious brokerage fee I have to ask how much have you imported from abroad? My wife sends a lot of stuff to the U.S. and the courier companies love to charge the recipients in the U.S. brokerage fees. Fortunately for us and them we live right on the border and run the stuff to FedEx or UPS in Bellingham to save the fee having to be paid by the receiver in the U.S.
Companies like FedEx and UPS charge us a brokerage fee for the simple pleasure of getting our package through customs.
Canada customs is located in the massive Canada Post processing plant(s) and it is a seamless operation of the parcel moving through Customs into the mail stream. If and only if we get nailed for duty or import/sales tax there will be a small fee charged by Canada Post for collecting it, Usually $5.00. More often than not it doesn't happen. In really busy times the stuff gets pushed through without being checked at all.
The Canada/U.S. free trade agreement allows for goods Manufactured in either country to pass back and forth duty/tariff-free. Canada has tariffs on some goods from other countries such as China and that means there is no sneaking these goods in the back door. Meaning you can't sneak Chinese products into Canada via the U.S. So if you order your Chinese-made trains from the U.S. you have to pay the duties/tariffs as if they came directly from China. This is just a broad example and the exceptions will be endless so please take it that way.
Moving stuff around the world was my job for 36 years and though I did not have to deal with duties, tariffs, or taxes as I was usually moving sensitive material for Government(s) I worked with the courier companies and Post Offices of the world often as we would grab space on their aircraft if needed. Brokerage fees are a cash grab by courier companies for little or no service performed.
Brent
"All of the world's problems are the result of the difference between how we think and how the world works."
BATMAN BigDaddy I'll pick up the tab for shipping and this mysterious (at least to those of us south of the border) brokerage fee If you are unaware of this mysterious brokerage fee I have to ask how much have you imported from abroad? My wife sends a lot of stuff to the U.S. and the courier companies love to charge the recipients in the U.S. brokerage fees. Fortunately for us and them we live right on the border and run the stuff to FedEx or UPS in Bellingham to save the fee having to be paid by the receiver in the U.S. Companies like FedEx and UPS charge us a brokerage fee for the simple pleasure of getting our package through customs. Canada customs is located in the massive Canada Post processing plant(s) and it is a seamless operation of the parcel moving through Customs into the mail stream. If and only if we get nailed for duty or import/sales tax there will be a small fee charged by Canada Post for collecting it, Usually $5.00. More often than not it doesn't happen. In really busy times the stuff gets pushed through without being checked at all. The Canada/U.S. free trade agreement allows for goods Manufactured in either country to pass back and forth duty/tariff-free. Canada has tariffs on some goods from other countries such as China and that means there is no sneaking these goods in the back door. Meaning you can't sneak Chinese products into Canada via the U.S. So if you order your Chinese-made trains from the U.S. you have to pay the duties/tariffs as if they came directly from China. This is just a broad example and the exceptions will be endless so please take it that way. Moving stuff around the world was my job for 36 years and though I did not have to deal with duties, tariffs, or taxes as I was usually moving sensitive material for Government(s) I worked with the courier companies and Post Offices of the world often as we would grab space on their aircraft if needed. Brokerage fees are a cash grab by courier companies for little or no service performed.
BigDaddy I'll pick up the tab for shipping and this mysterious (at least to those of us south of the border) brokerage fee
Brent, great explanation!
I could not have explained it better myself!!
Hmmmm...
Get the name and address of the NCE technician you contacted. Sell him the cab via eBay for 'parts or repair -- not working' with free shipping option for $5. eBay will helpfully take out the tax for $5 and Customs will take due note... or not... as the thing crosses the border with all the other eBay stuff.
When he gets it done, he sells it back to you on eBay for a similar price and bills what the shipping calculator tells him to... bet that's a potload less than you were being 'quoted'.
Only partly tongue-in-cheek...
I have only sped-read through this thread, but is our OP quite certain he is expected to pay return shipping AFTER it is repaired? Any warranty work I have sought requires me to pay to get the item to the repair facility, but they ship it back at their cost. If it's out of warranty, that's absolutely the onus on the sender to pay for transportation, both ways. Even so, my last repair sent to BLI was a set fee of $40 ten years ago, out of warranty, and that fee included return shipping.
It might be worth clarifying NCE's position...if you haven't smoked that bridge already.
I believe that it was smoked.