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Please Help!!

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Posted by Tom The Brat on Saturday, March 24, 2007 9:54 AM

Why?  Pure rebellion! With my wild and out-of-control life, I model a calm, rather pleasant summer afternoon.

800 number? I didn't have one yet, but that didn't seem to stop anybody from calling. Web site was important. Unfortunately, mine kept getting nuked by the hosting company.

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Posted by dwbeckett on Friday, March 23, 2007 10:41 AM
My thoughts on your questions 1. same as most of the above. 2. in the NEW age of telecomunications a 800 number and at least a E-Mail adderss and WEB page . 

The head is gray, hands don't work , back is weak, legs give out, eyes are gone, money go's and my wife still love's Me.

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Posted by spikejones52002 on Friday, March 23, 2007 7:20 AM

I invested most of my estate into Railroading. I only buy to Run.

Doing is Fun. Looking is passive.

Toll Free number is a must. Why should I hear my meter clicking away, Listening to your message, checking your stock, Giving you my business.

Do You pay to walk into a store?

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Posted by 556789 on Friday, March 23, 2007 6:47 AM

Hello:

A large part of my attraction to trains, both collecting and running, is simply nostalgia. ... I'm old enough to vividly remember those huge steam locomotives pulling the freight and passenger trains between Montreal and Toronto.

 Your question regarding toll-free telephone numbers raises a number of issues concerning our Canadian hobby shops. The essence of my response has to do with the ease by which Canadian hobbyists can purchase their goods from U.S. suppliers (all of whom have toll-free numbers), have them shipped to Canada, pay the federal and provincial taxes, and save 25%- 30% of the Canadian dealers' asking price.  Thus, I really don't think that, in the over-all scheme of things, the existence of a toll-free telephone number will really make a significant difference to the sales of a small retailer.  On the other hand, a number of Canadian dealers present themselves as large volume hobby providers - particularly those who have successfully mastered internet shopping - and I'm under the impression that toll-free access is imperative.

Hope this helps and good luck with your paper.

Jim

Jim
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Posted by kimbrit on Friday, March 23, 2007 3:03 AM

Apart from being a train nut since before I started school I don't consider myself a collector, I have a railway, therefore I need trains. When I can afford to buy, I do. When I can't afford to buy, I still do. It's all about the garden, if I want to run trains then I must do the garden, if the garden is nice then the house manager is nice and she also appreciates the trains, especially on night runs. In the final analysis, why do people do hobbies? Garden railroading gets me out of the demands of here and now and puts me in a place that I am very much at peace in, a place that I've made but a place that changes as the light/weather/seasons change. That's why.

I don't really care about freephone numbers, nothing is free, never has been, isn't now and never will be.

Enjoy your studies,

Kim

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Posted by John Busby on Friday, March 23, 2007 2:59 AM

Hi lluvtrains

I do not collect trains It is not right to keep them on a shelf behind glass never to turn a wheel train collecting is a separate hobby in its self.

I operate my trains as they where meant to beBig Smile [:D].

I have been interested in trains for as long as I can remember my first train set arrived when I was 4 years old.

I come from a family with strong railway links a couple of my uncles my late father and now me all work for the railways so I guess in my case it must be genetic or at least have had a strong influence in my childhood.

I am sure under the right circumstances a toll free number is very useful for the business concerned, my train shopping is influenced by does the store have what I want is it affordable how much is shipping going to be my local hobby shops are quite a considerable distance away.

There is a 50/50 split on toll free phone numbers on the businesses I buy from.

I hope My answers to your questions are of some value to your report please let us know how you get on with your report.

The fascination trains hold for people I don't think it really has a simple answer.

Railway Modeling is Fun

regards John

 

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Posted by Ray Dunakin on Thursday, March 22, 2007 11:32 PM
1. First off, I'm a model railroader, not a collector. So I don't collect railroad models but I do buy them. I love to model miniature scenes (including scenery and structures) and a model railroad provides a good focus and purpose to that. Also, I have always been fascinated by trains.

2. A toll-free number is nice and, given the option, I would prefer it. But when deciding where to buy hobby materials, it's not a major factor. More important to me is an easy-to-navigate website with online ordering capability.

 Visit www.raydunakin.com to see pics of the rugged and rocky In-ko-pah Railroad!
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Posted by ttrigg on Thursday, March 22, 2007 8:11 PM
 Iluvtrains wrote:

Why do you buy/collect trains?
Do you think a toll free phone line is significant for a small business selling train/hobby merchandise?

1.  The romance of times long past.  I run only steam era equipment.  The rails running through the flower bed would look rather ridiculous without something moving along them.  I also love to ride the vintage lines, especially those in the Rocky Mountains.

2.  When I call an 800 number and the person on the other end does not speak American English with some kind of regional American accent (i.e. New England or southern, etc.) then I hang up.  If I get an automated phone answering system and the first thing it says is "Press 1 for English", I do NOT do business with that company any more.  If I have a local or toll number I will go there first, especially if I have had good customer service from them.

Tom Trigg

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Posted by tomikawaTT on Thursday, March 22, 2007 7:28 PM

1.  I have been a model train addict since being infected at age 5 (months) in 1937.  Since that time, I have always been involved in some kind of toy/model train activity.

2.  Especially at present, when many model retailers are only available through the internet (no brick-and-mortar storefront,) a toll free number is vital.  I will NOT order over the internet, so the only alternative is to call the retailer's toll free number.  (However, with the growth of cell phone use, which effectively eliminates long distance toll charges, this may no longer be strictly true.  I have noted that when a retailer has both a standard and a toll-free number, the toll free number tends to be answered more quickly.)

Chuck (modeling Central Japan in September, 1964)

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Posted by tangerine-jack on Thursday, March 22, 2007 4:02 PM

Gee, I don't really buy or collect trains, but I have a lot of them anyway!  You forgot about the ones that build, but don't buy, and not everybody is interested in "collecting" as such. 

However, I am into model trains because I enjoy building models, and it's even better to build a model in context of something larger i.e. a model railroad as a miniature transportation system.  It gives a "theme" to the whole bit as it were.  It's been mentioned before about a fascination with machinery, and I guess that is a common thread with me as well- models that work, cool!

800 numbers?  It helps, but if I need to call a small business for whatever reason, and I assume you mean a US small business, then I don't mind paying for the call if I get real customer service.  I've wasted untold hours of my valuable time calling 800 customer "service" numbers to India or Pakistan, it would have been easier to pay for a toll call within the US and talk to a real representative from the company and not just a contractor.

The Dixie D Short Line "Lux Lucet In Tenebris Nihil Igitur Mors Est Ad Nos 2001"

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Posted by markperr on Thursday, March 22, 2007 2:40 PM

iluvtrains;

If you give us a little more info about what in particular you need for your report, we might be able to help you more.  Is this a psych class report?  Humanities?  Engineering?  These questions are somewhat vague.

That said:

I buy trains because I need something to put on my tracks and my wife's sewing machine looks foolish.

An 800 number is relatively moot in the age of cell phones and mega minute packages.

Mark

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Posted by mhampton on Thursday, March 22, 2007 1:38 PM
 Iluvtrains wrote:

Im a student at mcmaster university doing a report on the hobby/railroading industry. Please answer 2 simple questions, it would be greatly appreciated!!

Why do you buy/collect trains? 

Do you think a toll free phone line is significant for a small business selling train/hobby merchendise?

Why do I buy/collect trains?  I don't think there's a single simple answer for this.  It probably began as a childhood fascination with big machinery.  I'm a history buff, and collecting trains helps get a bit of a handle on that history.  There's a sense of travel and, yes, romance that you don't get with other forms of transportation.  Modelling trains and the scenery they run through gives vent to the need for artistic expression.  I like trains and I can't afford to buy the real thing!

A toll free line can be significant, especially if it is included in your advertising.  People who might call are far more inclined to call a toll free number.  Of course, if it doesn't lead to more sales, the significance is wasted.

 

Michael Hampton Nashville & Southern Railroad http://www.trainweb.org/nasrr
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Please Help!!
Posted by Anonymous on Thursday, March 22, 2007 12:59 PM

Im a student at mcmaster university doing a report on the hobby/railroading industry. Please answer 2 simple questions, it would be greatly appreciated!!

Why do you buy/collect trains? 

Do you think a toll free phone line is significant for a small business selling train/hobby merchendise?

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