What is it with Olsen's?

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What is it with Olsen's?
Posted by stubbsO on Tuesday, April 10, 2007 3:53 PM
It seems that every time I go to Olsen's Toy Trains site, it doesn't/never opens? Im surprised that he can even stay in biz with such a bad server! Any body else have this problem?
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Posted by kpolak on Tuesday, April 10, 2007 4:53 PM

I just ordered from them today...The site is a little slow even with my 100Mbps connection.

They have always had what I wanted, great service, are very fast in shipping.

Kurt

PS  I stand corrected...Their site must be down, I couldn't get thru. 

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Posted by csxt30 on Tuesday, April 10, 2007 4:54 PM

It usually opens for me but when ever I have sent them a question with an email, to see if they have it, they have never answered.   I just go there now when I need info & automatically order somewhere else !!

Thanks, John  

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Posted by Frank53 on Tuesday, April 10, 2007 8:31 PM

Think working through their website is tough?

Try getting A-N-Y-B-O-D-Y there on the phone.

Can't count how many times I have tried and just given up.

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Posted by 1688torpedo on Tuesday, April 10, 2007 8:52 PM
 Hello All!     Olsen's Hours are not very consistent either!  The best Parts Guys on the Web are Jeff Kane at The Train Tender & Dr.Tinker's Toy Train Parts & both of them are very helpful & have fast shipping also. They are the ones I get most of my parts from. Take Care.
Keith Woodworth........Seat Belts save lives,Please drive safely.
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Posted by Anonymous on Tuesday, April 10, 2007 10:02 PM

Guys,

   Try this link.  I haven't had the problems with this address that we have experienced with the other one.

 http://pictures.olsenstoy.com/

 

 

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Posted by ben10ben on Tuesday, April 10, 2007 10:29 PM

Give Granpa's Toy Train Parts in Union, KY a try.

P.O. Box 736
Union, KY, 41091
(859)384-3038

Although he doesn't have a website, his selection of parts is nearly as extensive as Olsens and his prices are comparable or sometimes even a bit cheaper. Plus, he ships very quickly and doesn't require payment up front-he bills you when he sends the parts.

 

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Posted by Jumijo on Wednesday, April 11, 2007 5:46 AM

I can vouch for most of the vendors listed in this thread. Yes, I've also experienced problems with Olsen's web site. But I've also experienced first-rate customer service from them as well. I ordered a new smoke element for a 2025. It arrived damaged, but I didn't notice until well after a month had gone by. I called Olsen's expecting and willing to pay for a new one, but the guy insisted on sending me one for free. I didn't even have to pay shipping.

Since I work right down the street from Dr. Tinker's house, I usually go there when I need parts. He's a very nice guy, and truth be told, I enjoy visiting with him. I also save with no shipping charges.

And Granpa down in Kentucky is another very nice guy to deal with. I've spoken with him at length about cleaning motors, etc. And he sends you what you ask for before he receives payment! Talk about a throw back to the good old days! 

Jim 

Modeling the Baltimore waterfront in HO scale

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Posted by bfskinner on Wednesday, April 11, 2007 8:26 AM

It never ceases to amaze me that so many people, especially newbies to the hobby, seem to feel that eBay is the best place to find repair parts. 

Olsen's website does have its problems from time to time, but who else gives you the "Library" with all the exploded views of locos and accessories? In my humble opinion, they are worth supporting for that service alone. They also have a space for comments, etc. If you appreciate the library, and/or are frustrated by the amount of down-time on the server, you might want to tell them. The library can't be cheap to maintain, and if we want it to continue we have to support it. If they ever take it down, it is likely to be gone forever.

bf
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Posted by Bubba on Wednesday, April 11, 2007 9:59 AM
Hey Jaabat where is dr tinkers im from mass to.  thanks Bubba
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Posted by Jumijo on Wednesday, April 11, 2007 10:02 AM

Lexington. See his web page for details.

http://www.drtinkertrains.com/ 

His address is listed at the bottom of the page.

Jim

How did a guy named Bubba end up in Massachusetts? I thought all the Bubbas lived down south. Like in Nawth Carolina. 

 

Modeling the Baltimore waterfront in HO scale

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Posted by Bubba on Wednesday, April 11, 2007 10:10 AM
Thanks for the info. Bubba
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Posted by Jumijo on Wednesday, April 11, 2007 10:11 AM
What town are you in, Bubba?

Modeling the Baltimore waterfront in HO scale

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Posted by Bubba on Wednesday, April 11, 2007 10:14 AM
I live in somerset 
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Posted by stubbsO on Wednesday, April 11, 2007 10:17 AM
 bfskinner wrote:

It never ceases to amaze me that so many people, especially newbies to the hobby, seem to feel that eBay is the best place to find repair parts. 

Olsen's website does have its problems from time to time, but who else gives you the "Library" with all the exploded views of locos and accessories? In my humble opinion, they are worth supporting for that service alone. They also have a space for comments, etc. If you appreciate the library, and/or are frustrated by the amount of down-time on the server, you might want to tell them. The library can't be cheap to maintain, and if we want it to continue we have to support it. If they ever take it down, it is likely to be gone forever.

That's what P-ing my off, I want and need some tech stuff and the site won't open. I must admit, there's is TONS of info on his site and would be a shame if it ever disappeared, but what good is it if nobody can get there? In over a year, only twice have I been able to have Olsen's open for me. Also, how can I leave a comment about anything when Olsen's site gives me fits to open? That's pretty stupid if you ask me!

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Posted by Jumijo on Wednesday, April 11, 2007 10:19 AM

Well welcome to the forum, Bubba from Somerset! I'm in Lexington. I hope you enjoy this forum as much as I do!

 

Jim 

Modeling the Baltimore waterfront in HO scale

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Posted by Boxcar Bill on Wednesday, April 11, 2007 10:20 AM

I live about 30 miles from Olsen, But I buy all my Train parts from Jeff Kane at The TrainTender.  Order parts today, three days later their in my mail box. Jeff is a great person to deal with. 

Factory Trained Lionel Service Tech.
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Posted by laz 57 on Wednesday, April 11, 2007 10:27 AM

 1688torpedo wrote:
 Hello All!     Olsen's Hours are not very consistent either!  The best Parts Guys on the Web are Jeff Kane at The Train Tender & Dr.Tinker's Toy Train Parts & both of them are very helpful & have fast shipping also. They are the ones I get most of my parts from. Take Care.

Sign - Ditto [#ditto] Good GIZ.

laz57

  There's a race of men that don't fit in, A race that can't stay still; Robert Service. TCA 03-55991
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Posted by Bubba on Wednesday, April 11, 2007 10:28 AM
For the short time ive been on this forum its helped me out a ton " Good people on here " HEY welcome to the world of marx i collect marx trains and own 2 666 engines love em.
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Posted by Jago on Wednesday, April 11, 2007 10:58 AM

Living in the UK I can only praise Olsen's for there service. Orders have been dispatched promptly and I have never experienced any problems with them. Many retailers in the states won't ship overseas maybe due to hassle with customs duty, forms to fill in and different shipping rates. Olsen's have always hit the mark for me replying to my many questions by email and delivering a quality service.

If you want to see awful customer service come and live in the UK its a national institution

 

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Posted by cnw1995 on Wednesday, April 11, 2007 11:05 AM

Never had a problem with Olsens.

Want to hear a nice story of customer service? I ordered another Western Hobbycraft trolley from the new owner Doug PaPay and asked him whether he had any extra trolley poles for sale. He said he's soon going to offer them for separate sale at $10 / pair and threw in a pair for free with my order.

Doug Murphy 'We few, we happy few, we band of brothers...' Henry V.

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Posted by Buckeye Riveter on Wednesday, April 11, 2007 11:17 AM

You know what is better than Olsens....this forum and you guys.  If I need a part, I believe you guys could direct me right to the box or bin in a specific store.   Thumbs Up [tup] 

My old parts guy near Cleveland, Warren's supposedly was sold or went out of the business.

Buckeye Riveter............. OTTS Charter Member, a Roseyville Raider and a member of the CTT Forum since 2004..

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Posted by Jumijo on Wednesday, April 11, 2007 11:21 AM

That's great customer service, Doug! Lots of good people in this hobby.

And I agree with Buckeye. This forum is an excellent place to meet knowledgable, very nice people who are willing to help a fellow in need. I sometimes wonder if I'd even still be in the hobby if this forum wasn't available to us.

Jim 

Modeling the Baltimore waterfront in HO scale

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Posted by 1688torpedo on Wednesday, April 11, 2007 7:49 PM
 Hello Buckeye!     What happened with Warren's is not that they went out of Business. Tom Podojil now does business on ebay & at Train Shows in the Cleveland Area. The cost of a Brick & Morter Shop cost him more than what he could make in a month selling Trains & Parts. So now this is what he is doing with his Train & Parts business & he still has his website too. If you can make it to the Medina Show or the one at the Fairground's in Berea. Tom still goes to these shows & the TCA Show on Chevy Blvd in Parma. Better Yet, E-mail me your Parts list & I'll find what you're looking for. Take Care.
Keith Woodworth........Seat Belts save lives,Please drive safely.
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Posted by ezmike on Thursday, April 12, 2007 2:36 PM

Being a newbie myself I have little to offer in the way of advice but, I can tell you that I've dealt with Jeff Kane, Warren's and Olsen's in my short time in the hobby. I'm just putting in my two cents for what its worth.

Since I'm so new I need more time when I call since I may not know exactly what it is I'm looking for, even after looking it up. Jeff Kane is by far my favorite. The very first time I called him and placed an order he shipped it before I could even get the check to the mail box. That I appreciate, you don't see that very often. He took the time to explain things and go through the choices to be sure I'm getting what I really need.

My dealing with Warren was a good one too. I called, because as odd as it might seem, Jeff was out of a part I needed and didn't know when he'd have it again. Tom was packing his stuff heading out for a show when I called but took the time to speak with me anyway, make sure he had what I needed and told me that if the orded was placed online before he left he would ship it the same day and sure enough he did.

Olsen's has been a little more difficult. I had to call a few times to get the parts guy and then he didn't seem like he had much time.

There that's my two cents

Mike

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Posted by Anonymous on Saturday, April 14, 2007 3:53 PM

I use Olsen's quite a bit and yes I have had problems now and then getting into the web-site.  I think trying to supply all us with parts, answering questions via email and getting the right parts to the right person is quite a job by itself.  I say they are doing a great job and I'll continue to do business with them.  I had 2 email questions for them and 2 responses within a couple days.  My trains have sat around for nearly 70 years and a couple days ain't going to hurt nothing.

Thumbs Up [tup]Thumbs Up [tup] For Olsen's

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Posted by Jumijo on Monday, April 16, 2007 7:19 AM
Excellent attitude, Granpa!

Modeling the Baltimore waterfront in HO scale

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Posted by Anonymous on Monday, April 16, 2007 12:04 PM

Thanks, jaabat.  I often wonder what all us of would do if the internet wasn't around.  Good ole snail mail would drive me nuts.  I appreciate in internet and how fast one can order parts, view inventories of various sellers, etc, etc.....    But we are still people,.. getting bombarded with instant results that expect to get instant replies.  Shoot, if I had to respond instantly at anything, I'd quit.

A thanks to "all" that keep chugging away.  Take a day or two, I don't care, I appreciate everyone helping me!!

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Posted by traintracker on Friday, November 09, 2018 6:13 AM

csxt30

It usually opens for me but when ever I have sent them a question with an email, to see if they have it, they have never answered.   I just go there now when I need info & automatically order somewhere else !!

Thanks, John .  Yep! Same here. I've had a couple glitches in past orders where it looks like somebody is getting careless. Then, I encountered a problem with their getting paid by my PayPal! Then, they sent the order anyway so I sent a check to cover it. I called them to confirm it's getting rec'd; no answere, no return call. Now, I'm getting the "down server" thing. Hmmm.

another John

 

 

 

Tags: puzzzzling!
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Posted by Michael6268 on Friday, November 09, 2018 6:22 AM

Sharon says she has closed the website and is not sure if she will reopen it. It's too bad because I use their resources as well as order parts quite often.

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