MTH Faith restored

[Fred Bear]

All is good, the tech guy from MTH called and squared up. Jake

[Craignor]

Was it under waranty?

[Fred Bear]

I don't know if it was or wasn't, I'd say no, as I bought it from a store closing up it's doors. Thing is, it's brand new. I make bamboo fly rods for part of my living. If someone closes the thing in a door, I'll make a new section, no questions asked, for as long as I'm alive and able. I made a guy a butt section because he left it on top of his truck and drove off without it. Point is, how you are dealt with has a huge impact on whether or not you'll deal with someone again in my opinion. Maybe it was just the tech guy I had on the phone, but I'm pretty disappointed with things in general here, at least with the dealings I just had. I took the thing apart, splined the shaft with a tool I have for knurling rod seat caps, and pressed it back in place with epoxy on the shaft. Just not very helpful there to me at MTH. I still think they have great products, nothing like the sounds of this Shay, it's quite a machine. I know anything can break, it's just what happens once it's broken. Jake

[RR Redneck]

One more reason I dont buy from MTH. Crappy customer service.

[Fred Bear]

Proto Sound 2 is pretty tough to be, so is DCS, and proto sound 3! Jake

[Craignor]

Fred,

If you bought this loco from an Authorized dealer within the last year, MTH will fix it for free. You must however have a receipt for them to do the work.

If you have the receipt, call MTH tomorrow and try again. I have never had trouble with them doing waranty work.