traindaddy1 wrote: Here is a "plug" for RMT and Walter M. Matuch, President. After reading the numerous posts about the RMT Beeps, I decided to purchase the NYC Beep. It arrived and really fit in well. After a week or two, I noticed that the load being pulled occassionaly disconnected from the engine. I called RMT and spoke to Mr. Matuch. Without hesitation, he told me to just send it back to him and he would take a look at it. So, I did.A week later, I called him. He explained that the rear coupler had a problem and he would "take care of it". He certainly did--by sending me a brand new Beep. New one runs great.Now, that is 'Customer Service'
Here is a "plug" for RMT and Walter M. Matuch, President.
After reading the numerous posts about the RMT Beeps, I decided to purchase the NYC Beep. It arrived and really fit in well. After a week or two, I noticed that the load being pulled occassionaly disconnected from the engine. I called RMT and spoke to Mr. Matuch. Without hesitation, he told me to just send it back to him and he would take a look at it. So, I did.
A week later, I called him. He explained that the rear coupler had a problem and he would "take care of it". He certainly did--by sending me a brand new Beep. New one runs great.
Now, that is 'Customer Service'
And that gives you and me a reason to buy another RMT product in the near future. Great story. Thanks for sharing.
Celebrating 18 years on the CTT Forum.
Buckeye Riveter......... OTTS Charter Member, a Roseyville Raider and a member of the CTT Forum since 2004..
Jelloway Creek, OH - ELV 1,100 - Home of the Baltimore, Ohio & Wabash RR
TCA 09-64284
The BEEPS will sometimes stall on the turnouts when running real slow.Usually they go through fine at a higher speed.I've had no problem going over the uncoupler.
Ed
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