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The Polar Express - Warranty when opened???

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Posted by Anonymous on Saturday, August 20, 2005 10:42 AM
If I remember correctly mine (CW80) had a few "dead spots" on the throttle at low voltage. I noticed it when trying to uncouple/couple cars at low speed. So give the throttle a good going over. Raise and lower the voltage very slowly and see if the power cuts out.
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Posted by Anonymous on Friday, August 19, 2005 9:57 PM
Good suggestions guys. I think I will go ahead and check it out. I do recall the transformers having a lot of problems.
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Posted by Anonymous on Friday, August 19, 2005 9:27 PM
You really should check out the CW80 transformer that came with it, I had a bad one with a starter set I purchased around the same time you got the PE, and got another bad one for the replacement! There were a lot of other people with the same problem around that time.
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Posted by Buckeye Riveter on Friday, August 19, 2005 3:34 PM
I didn't do this with the Polar Express I bought for my daughter, but normally I have the dealer test run everything before I take it home. I still wonder why I didn't do it with the PE????????

Celebrating 18 years on the CTT Forum. Smile, Wink & Grin

Buckeye Riveter......... OTTS Charter Member, a Roseyville Raider and a member of the CTT Forum since 2004..

Jelloway Creek, OH - ELV 1,100 - Home of the Baltimore, Ohio & Wabash RR

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Posted by ben10ben on Friday, August 19, 2005 3:30 PM
In your situation, I would definitely advise opening and testing the set sometime soon for 15-20 minutes. Not only will you avoid worries about something being out of warranty, but you won't have to worry about having a non-working set on Christmas morning with no way of getting it fixed for a couple of days. You'll save yourself money by not having to pay for repairs, and you'll save the lucky person that the set is going to disappointment of having to wait.
Ben TCA 09-63474
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Posted by eZAK on Friday, August 19, 2005 8:59 AM
jdoll,
As Jim said, the warranty starts from the day you purchased it.

Although Lionel is known to give breaks on certain items, It is best to open it up and test it first.
Relax, Don't Worry, Have a Home Brew!</font id="size2"> Pat Zak</font id="size3">
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Posted by Jumijo on Friday, August 19, 2005 5:21 AM
My local hobby store is also a Lionel service center. Their policy is to fix items under warranty they sell from the date of the sale, not from the date the customer opened the item. Any one can say they just opened it yesterday, even though the receipt says it was purchased over a year ago.

I bought a PE set in February and didn't open it until May. So right off the bat, my warranty is only 10 months, not 12.

Jim

Modeling the Baltimore waterfront in HO scale

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Posted by Anonymous on Friday, August 19, 2005 4:11 AM
I would probably recommend asking the dealer who sold you the set for a duplicate receipt, if possible. I'm not sure how strict Lionel is these days with warranty service, but I would try to have all my ducks in line before seeking such help.
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The Polar Express - Warranty when opened???
Posted by Anonymous on Thursday, August 18, 2005 8:55 PM
I bought a Polar Express set at a hobby store after Christmas. It will not be opened until next Christmas. Will it still have a warranty if it is not smoking properly or if it has other issues. I may have lost the receipt.. Will I be able to get any issues covered under warranty if something isnt working properly??

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