QUOTE: Originally posted by Reading and PA RR "What is a Customer? A customer is the most important person ever in this company - in person or by mail. A customer is not dependent on us, we are dependent on him. A customer is not an interruption of our work, he is the purpose of it. We are not doing a favor by serving him, he is doing us a favor by giving us the opportunity to do so. A customer is not someone to argue or match wits with. Nobody ever won an argument with a customer. A customer is a person who brings us his wants. It is our job to handle them profitably to him, and to ourselves."
Scott - Dispatcher, Norfolk Southern
Bob Keller
Regards, Roy
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