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Benefits from subscription ?

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  • Member since
    January 2010
  • 71 posts
Benefits from subscription ?
Posted by hielsie on Monday, September 20, 2021 3:05 PM

I have subscribed for umpteen years to CCT. I have a log in. I used to be able to see informative videos such as Keeping Rust Off of Trains by Hal and others. Now when I try, I get an ad for a 30 day trial with little initial information on cost. Just info that 30 days is free and then automatically monthly billing unless I act to stop it. I won't go into how I fell about this. Am I messing up somehow.

hielsie

  • Member since
    January 2019
  • From: Henrico, VA
  • 7,093 posts
Posted by Flintlock76 on Tuesday, September 21, 2021 8:12 AM

Um, no, you're not messing up.  There's been some "discussion" about this subject on this and various other Kalmbach Forums.  The "discussions" have not been kind, to put it mildly.  

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  • Member since
    February 2007
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Posted by Roger Carp on Wednesday, September 22, 2021 10:08 AM

Hi--I would be curious to find out about the comments on other forums, especially the other Kalmbach forums you mentioned. And I would like to learn more about why comments have not been kindly. We have put in tremendous amounts of work and time to make Trains.com easy to use and filled with valuable content--any insights or help readers can share will be helpful.

Thanks,

 

Roger

  • Member since
    January 2019
  • From: Henrico, VA
  • 7,093 posts
Posted by Flintlock76 on Wednesday, September 22, 2021 5:53 PM

I'll PM you Roger.

  • Member since
    June 2013
  • 225 posts
Posted by smokey1 on Thursday, September 23, 2021 9:30 AM

Roger the biggest gripe I have heard is it says $6.99 monthly billed annually at $83.88. instead of having the option of paying it monthly. 

  • Member since
    January 2010
  • 71 posts
Posted by hielsie on Friday, September 24, 2021 9:53 PM

Roger - Well how about addressing the issues I raised. I appreciate the time and effort, but sometimes you get it wrong and the best effort is only annoying. I directed this type of design and thinking for over 30 years. Sit down, think you are a customer and have been a customer since your first issue. Is what you are getting what you want? Is the change for the loyal customer for their best or only a disguised way to enhance revenue. Perhaps things have changed and I no longer know what I am doing. I log on several times weekly and  perhaps I'm wrong (I hope so) but I don't believe some changes have been for the better. More directly, if you want my money tell me what something costs upfront, don't hide it down 3 levels. To me a freebe that automatically charges me after a set period is not a freebe. 

Hielsie 

  • Member since
    April 2002
  • From: Wisconsin
  • 1,802 posts
Posted by Rene Schweitzer on Monday, September 27, 2021 8:20 AM

Hielsie,

If you are a print subscriber, you will still have unlimited access to the online track plan database. You will also be able to read 8 items per month (articles, photo galleries, etc) on the site. Videos, for the most part, are no longer accessible unless you are a Trains.com member (exceptions are issue previews and trailers for new series).

Trains.com members get an incredible amount of information for their money. You can access any article, video, photo gallery, etc for any of our five brands. Plus, you get access to the digital archives for all of the brands---thousands of issues dating back decades. New online items are added every week, items you won't see on the printed page.

Rene Schweitzer

Classic Toy Trains/Garden Railways/Model Railroader

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