LIONEL to make good for the 2343's F3's and Damaged Boxes

[sir james I]

Well I have sent for new boxes but i do not understand why they would have been sealed and wrapped BEFORE all the product was in them. As for the F3s, I'm keeping mine not as a collectable but because there are thousands of shiny Lionel F3s, these are different.

Yes plastic bags and velcro are suppose to be included

Thanks Lionel for at least doing something about the complaints.

[NHrr]

Thanks for backing up problem as I just purshased New Haven freight set with damaged boxes, but really its time to dump China and come back to the USA , with quality down, suspect matl. and no faith in any product made in China.   Seems any model train I buy now has some problem.   Be a LEADER Lionel   bring jobs home  and stamp new products "Made in America" !!!  John

[Anonymous]

This is good to hear, however is there an update on when the Legacy System Update is going to be available? We've been anxiously awaiting its release since October York.

[Brewman1973]

Dear Lionel:

Thank you!  It didn't seem logical that you would go through all of the effort to package the conventional classics with such care to then have them even slightly defaced when we opened them up in front of friends with cameras flashing! (its nice to know how everything fit back in, and pictures help).

I am going to keep the Santa Fe F-3s,  it gives them a slightly weathered look, but I understand why some would want them closer in color to the orginal version.

Dave

 

 

 

[Benjamin Maggi]

I am impressed by the response of Lionel to correct these problems. Admitting their mistakes, offering corrective actions, and giving some background as to how the problems occured. Very impressive in my books.

[Lionelking313]

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The recent, highly-anticipated release of our No. 2343 Santa Fe F3s has left us feeling a little red in the face. As many of you have noted, the color of these iconic engines is not historically accurate. In 1951, these locomotives were issued with a rich, semi-gloss “Santa Fe” red. Our 2009 re-release was produced with a color that is not true to the original, a mistake our ardent fans noticed immediately.

Ironically, the error may render these engines instantly collectible, an item that could very well skyrocket in value over the years. So you may have stumbled into one of those fortuitous mistakes that become another chapter in the canon of Lionel folklore.

But we recognize that not everyone will be satisfied to reap the collectible benefits of this inadvertent inaccuracy. For that reason, rest assured, Lionel is going to make it right. We are going to produce brand new bodies with the correct red color and will make those replacement bodies available to our valued customers.

Unfortunately, there are some packaging problems for which we have to make amends as well. First, some of you who bought the No 2185W New York Central F-3 AA Freight Set, No. 1652 Burlington GP-7 Passenger Set, No. 2507W New Haven F-3 Freight Set and No. 2261W Hudson Freight Hauler Set received your product in boxes that had “cut marks” on the top of the set box. The cuts occurred because, in our effort to get these products to market as quickly as possible, we shipped the engines from one factory and the rolling stock from another. The consolidator who put the elements together was just careless with their cutting tools. We were making every effort to get this product to you as quickly as possible – but sometimes haste makes waste.

Second, those of you who purchased the No.1484WS Lionel set also received a “problem” box. These were inadvertently tagged with “freight” instead of a “passenger” designation. We’re going back to the drawing board and are producing a brand new set of boxes that we will be happy to swap out for you.
These fixes will take a little time to implement. Starting March 1st, you will be able to register on line for your replacement boxes and shells. We will keep you updated through announcements on our website at www.lionel.com.

Again, we apologize for the errors. But we hope we’ve come up with a solution that satisfies everyone who purchased these iconic Lionel products.

Thank you for your continued support.

 

LIONEL TEAM