CTT 25+ Years DVD installation issue

1107 views
4 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    December, 2001
  • From: Upstate New York
  • 899 posts
CTT 25+ Years DVD installation issue
Posted by nblum on Saturday, August 22, 2015 9:53 PM

Just received my disks and while the collection is great, the software will not, contrary to instructions,  allow installation of the contents on one's hard drive.  This means shuttling the two disks if you wish to access both older and newer issues.  Anyone figure this out?  I get an error message (using a Mac with System 10.10.5) when attempting this transfer per the instructions.  Thanks!

Neil (not Besougloff or Young) :)
  • Member since
    July, 2003
  • From: Wisconsin
  • 2,767 posts
Posted by Bob Keller on Monday, August 24, 2015 9:02 AM

Call our Customer Service section, Neil, and ask for Megan Gould. She is the CS rep we go to for tech problems. The number is 800-533-6644.

Bob Keller

  • Member since
    March, 2010
  • 1 posts
Posted by trains1953 on Thursday, December 27, 2018 9:27 PM

Did you get this resolved?  I got the set this year 2018 and am having the same problem.

Steve

  • Member since
    December, 2001
  • From: Upstate New York
  • 899 posts
Posted by nblum on Friday, December 28, 2018 7:42 AM

I'm afraid it's still a mystery.  I got it to work on one Mac laptop but not on my current desktop.  Still shuttling disks on the rare occasion when I use it.  No doubt the inconvenience of not having the files on my desktop means I am not inclined to consult it.  Sorry not to be of more help.

Neil (not Besougloff or Young) :)
  • Member since
    March, 2015
  • 322 posts
Posted by phrankenstign on Friday, December 28, 2018 4:00 PM

Armstrong?

Join our Community!

Our community is FREE to join. To participate you must either login or register for an account.

Search the Community

FREE EMAIL NEWSLETTER

Get the Classic Toy Trains newsletter delivered to your inbox twice a month