Kalmbach store - why so difficult?

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  • Member since
    February, 2002
  • From: Mpls/St.Paul
  • 10,008 posts
Kalmbach store - why so difficult?
Posted by wjstix on Thursday, August 10, 2017 3:51 PM

What I'm trying to do isn't that complicated. I want to renew my Classic Trains subscription, and in the same purchase / payment, order the Classic Trains "Great Trains: Freight" upcoming special issue. Apparently there's no way to do that. I can get the special issue in my cart, but there's no way to add a subscription to the cart. I can renew my subscription, but since the special issue I want isn't one of the three advertised as add-ons, I can't add it. Seems to me it should all be part of one system, not completely separate ones?? 

Another oddity - it appears I can pay for something from Kalmbach using PayPal, but only if I use a credit card. I can't use PayPal credit, or money from my PayPal balance. 

  • Member since
    June, 2011
  • 1,818 posts
Posted by Trinity River Bottoms Boomer on Monday, September 11, 2017 4:25 AM

I was recently offered a one year four issue subscription to Classic Trains at a Nice Price I couldn't resist so I took Kalmbach up on the offer.  The subscription was to start with Summer 2017.  When I received my e-mail billing notice it indicated I would receive the Fall 2017 issue instead.  I e-mailed Kalmbach Customer Service explaining I want my sub to start with the Summer edition and they replied within 48 hours that my subscription had been adjusted to reflect this request.

Try an e-mail to CS.  This should do the trick.  Reminder: They are now located in Tampa, FL.  Better wait for Hurricane Irma to pass over and give them time to restore service before contacting.


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