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Five years to eliminate the losses on its food and beverage services?  Wow!  It is a good thing Amtrak does not have to play in a competitive market.  Can you image McDonald's or Chili's saying that it will eliminate the losses on its restaurants in five years?  A business, especially a so-called established business, does not get that much time to turn around its losses. Better inventory control, purchasing, electronic order taking and billing, menus, etc. may help. However, as long as Amtrak runs the food service, as opposed to outsourcing it to a vendor whose core competencies are food service, I would not place much money on Amtrak's ability to get it right. I have been in the dining car of the Texas Eagle four or five times this summer. Out of San Antonio recently I got the scrambled eggs with red potatoes and raisin toast for breakfast. The eggs were hard, the potatoes were spongy, and the toast was rubbery. The server had a severe attitude problem, perhaps because the lead server sat on her backside whilst the lone server tried to serve four tables. Coming home from Dallas two weeks ago I had the pasta dish. The pasta was OK, as was the salad, but the vegetables were rubbery.  And the ice cream was hard as a rock.  They should have served it with a jack hammer.  The woman next to me ordered the Amtrak steak for $25.95.  It was pitiful. Denny's can serve up a better looking steak for half the price. The only decent sit-down meal that I have ever had in an Amtrak dining car was in the Pacific Parlor car two years ago. I had a goat cheese and chicken salad that was very good.  Also, I have had a good turkey and cheese sandwich from the lounge car on the Texas Eagle.
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