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Previously, I think, I mentioned that I took the Eagle from Temple to San Antonio and back last week.  I departed on Tuesday and returned Thursday. I had a coach seat to San Antonio and a roomette to Temple. Here are some comments about my trip. The coach seats on the Superliner cars are more comfortable than the seats in the roomettes.  I sat next to a young woman who was returning to Austin from Dallas.  We had a delightful conversation. Equally important, the car was clean, which has not always been the case on the Eagle. As it turned out the car attendant ran the sweeper twice before the train arrived into San Antonio. The train departed Temple at approximately 5:20 p.m., which was roughly 35 minutes late.  Shortly after departure I went to the dining car to make a reservation for dinner. The 5:00 p.m. sitting was underway. Most of the tables were full.  I told the lead service attendant that I would like a table after 6:00 p.m.  He told me that there was only one sitting (5:00 p.m.) because of the train's arrival time into San Antonio, which is carded for 9:55 p.m. On several previous trips the dinning car has been open until after Austin, which is scheduled for 6:30 p.m. The young woman staffing the lounge car was very pleasant and helpful.  I bought a turkey and cheese sandwich, which was excellent. It was much better than the sandwiches that I have bought in the dinning car.   The Eagle departs San Antonio at 7:00 a.m., which means passengers have to get up early to catch it. On Thursday the crew was a bit grumpy. Since I had a roomette with an assigned space, I did not need to line up with the other folks to get a good seat. I waited off to the side (under a light so that I could read my e-book) with the idea in mind that I could pass through the check point after everyone else. The conductor ragged on me for not getting in line. When I got to the sleeping car the attendant was nowhere to be found. I got on the car at about 6:55 a.m. The attendant was busy making up some of the rooms. The car was not ready for occupancy. The dinning car opened for breakfast at 7:35 a.m. The food was OK; the service was awful. Six tables were served by one server. She had an attitude that would have gotten her fired if she had been a customer service representative in our company. Whilst she was serving all the tables, the lead service attendant sat at an open table by the galley and did nothing as far as I could determine. That may have been a factor in our server's attitude.   Based on my experience the crews on the Texas Eagle are a mixed bag.  Some of them are pleasant and helpful.  But some of them have a customer be damned attitude.  Amtrak appears to tolerate poor behavior on the part of some of its on-board employees. Why the company puts up with "attitude" employees is a mystery.
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