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If Amtrak outsourced the on-board food service, the first step would be to solicit bids from numerous vendors and award the contracts to the lowest effective cost vendor by route. Starbucks might get the Acela services from Boston to Washington, whilst another vendor might get the NEC regional trains. Different vendors could be awarded the contracts out of Chicago, etc. Make sure the contracts contain crystal clear terms, including performance and quality standards, as well as appropriate incentives.  If the contractor blows it, they lose the contract. Appoint several high level contract managers to oversee the contractors.  This is the most critical factor in managing a contract. Bring them in from outside of Amtrak; I doubt Amtrak has the horsepower that is required.   Perform periodic audits of the service.  This is the second most critical factor in managing a contract. Remember when the New York airports would only allow one food vendor?  Then the airport management changed the game and opened up the food and beverage service to multiple vendors. What an improvement!  And heaps of people said that it would not work.
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