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I wonder if the problems railroads and truck companies have have to do with size. I work in the airline industry and the comments I hear here applied to the rails and roads also apply to the airline industry. When you had more smaller companies there was a sence of compition which made all more efficient and made you preformed better in order to court the customer. Now it is more like 'take it or leave it' cause there is some poor slob who will put up with inferrior service to save a buck if you don't like it. One of my favorite railroads was the Northern Pacific which only got better when the Milwaukee went out west. They forced the NP to become a better railroad cause they now had competition. Like I said, smaller I think is better.
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