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I don't think that the size matters. As Mike said before, Kalmbach once promised to come back within two business days and in my experience they kept this promise. If you are looking for assistance on their websites you don't get an e-mail address but end up at a online form. They still announce a reply within two business days but were not able in any of my requests at the end of 2016 and in 2017. Since I have a contact at Kalmbach I'm asked to bypass the customer service. So I can't say if customer service has become better in the last half year. Regards, Volker
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