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Misroutes occur accidently and, in some cases, as "J" has described. But they are a minority and service is much better. Both NS and CSXT experienced a crisis immediately follwing the Conrail transaction which lead to refunds and claims paid to certain customers for service interruptions. That congestion has been addressed and chronicled many times. There were a lot of hours and a lot of time away from home by many dedicated and hardworking people from all roads to pick through the mess and get trains running. Having a view of both, the NS mess was not as severe as that at CSXT. gdc
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