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I've ordered from Trainworld twice. Both were outstanding experiences and I would definately buy from them again. If Trainworld wants to keep its phone order only format, current stock checking procedures etc., that's their call. If I don't like it I can go elsewhere. Bttom line - their prices are good, I know right then and there what is in stock (and do get to choose my roadname on some of their sale items if they have it) have always got very prompt shipping, excleent job of packing etc etc. Given their trackrecord with my orders and from what I can tell, a bunch of other folks, they'll continue to get a chunck of my hobby budget. Yeah, they're old fashioned but so what.
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