Edit post

Edit your reply below.

Post Body
Enter your post below.
 [quote user="Gumby4"] The technical issues being discussed here are not the reason for my upset with NCE.  The discussion is happening because people here are doing what NCE should have been doing. Maybe if you read the first post, you would know I'm blasting NCE because of the lack of customer support.  This support is suppose to be one of their big reason to buy their system.  Bigiron nailed the issue in a nutshell.  And whether it is a big company or small, sexist, racist or any other such comment is NEVER appropriate. [/quote] You're absolutely right about a sexist, racist, etc., remark.  Surely you got the name of the person who made it, and reported it to NCE? And to this and other posts about NCE and others being small companies and unable or unwilling to provide instant support, you're also entirely correct.  I myself vastly prefer to deal with a big company like, say, Microsoft or the old AT&T.   I love their eight-level phone trees, then spending at least 20 minutes listening to hype about their products with the occasional reminder of how important my call is (not important enough for them to have enough people to actually [b] answer[/b] it, though).   And the reps, especially those in India, are nearly always very polite and helpful, even if I have to ask some of them to repeat themselves two or three times so I can understand their accent.  But the best part, of course, is when they charge you for the delightful experience of finding a way around something THEY messed-up! But seriously, your experience has clearly soured you on NCE in particular, and perhaps DCC in general.  Surely someone with your expectations checked the return policy of your vendor (Tony's has an unconditional money-back guarantee, but I don't know about the others), so why don't you just return it?
Tags (Optional)
Tags are keywords that get attached to your post. They are used to categorize your submission and make it easier to search for. To add tags to your post type a tag into the box below and click the "Add Tag" button.
Add Tag

Update Reply

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Model Railroader Newsletter See all

Sign up for our FREE e-newsletter and get model railroad news in your inbox!

Subscriber & Member Login

Edit post

Post Body

Tags (Optional)

Subscriber & Member Login

Users Online

Search the Community