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Sorry you're having trouble. As with some others who've posted here, I've had have the older PowerHouse Pro system for several years, with no trouble at all. As it was my first DCC system, I can't say whether I find it easier than others. I did call NCE once, and was quite pleased with their response. Please don't let this sour your opinion of DCC in general or NCE in particular. But I do agree with the post that you should let their management know about it. I suspect anybody's first system, whatever it is, takes some getting used to. There's a fair-size "learning curve" just starting into DCC. The NCE now feels quite comfy to me, and I suspect it will to you soon, also. And to those claiming you picked the "wrong" system, that's just their personal opinion -- you'll find at least as many who think it's the "right" system. In reality, most are quite good, and quite reliable. Some like the features of one but hate the way another operates. One other point -- who did you buy the system from? If one of the major DCC dealers, call them. I know for a fact that Tony's provides super support for anything they sell (that's where I've bought a lot of stuff), and hear similar good things about Litchfield Station and some of the others. As with NCE, they're not major organizations, so sometimes you have to hold or let them call you back, but they absolutely will. And in some situations, they may be actually be better able to help, especially if it's not clear whether the problem is in the NCE system or the decoder, since Hang in there!
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