Login
or
Register
Subscriber & Member Login
Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!
Login
Register
Home
»
Model Railroader
»
Forums
»
General Discussion (Model Railroader)
»
no trains for you sir
Edit post
Edit your reply below.
Post Body
Enter your post below.
I too, have a serious problem with Life Like. In Nov. 2003 I purchased a P2K C&O K-4. I got it home and put it on the track, and it jerked and bucked so badly that it derailed the cars behind. The literature included with the loco stated that it would run smoothly at less than 3 scale MPH. Mine would race ahead at 10 MPH for one driver rotation then bind-up. Several seconds were required to over power the bind, then it would race ahead only to bind time and time again. <br />I called Life Like the next day and was told to send it to them, and it would be fixed without charge. I did just that. (in the original box with all original contents). After two months, I began to inquire by phone, and by email, as to the status of the repairs. I was told each time that "It was still being looked at". Finally in April of 2004 it appeared on my doorstep. I removed it from the undamaged parcel to find a note on the damaged box stating the entire mechanism had been replaced. I removed the loco from the box to find it in deplorable condition. Several parts (turbo-generator, air compressor) were broken off the model, and not to be found in the box. The paint was damaged in several areas, and to add insult to injury, it ran just as badly as before. <br />I called Life Like customer service at once, and they issued a call slip with UPS who picked it up the next day for return. Two months passed, and I again began inquireing as to repair status. I was largely ignored. When I was able to gain a response, it usually consisted of "I'll check with service, and get back to you". In December of 2004 I was finally connected with a manager who told me the loco had been returned to China for repairs. He had no idea when the repairs would take place. <br /> <br />To make a long story (yes it's longer than this) short - The loco is still in China, I have filed complaints with the Attorneys General of OH and MD, and still I hear nothing. Small wonder Life Like's profits are up, I have given them $200+ for nothing. How many others have done likewise?
Tags (Optional)
Tags are keywords that get attached to your post. They are used to categorize your submission and make it easier to search for. To add tags to your post type a tag into the box below and click the "Add Tag" button.
Add Tag
Update Reply
Subscriber & Member Login
Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!
Login
Register
Users Online
There are no community member online
Search the Community
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Model Railroader Newsletter
See all
Sign up for our FREE e-newsletter
and get model railroad news in your inbox!
Sign up