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I don't think they're out of touch, though I agree that some of their more expensive items may be a little over-priced. I've managed to avoid paying full retail for any Bachmann locos by careful shopping and snapping up items on sale. Judging by the problems some have had with their locos I'm glad of this, as I would be seriously annoyed if a £70 loco refused to operate properly when new - I've had two of their British steamers that were appalling and needed considerable work to fix out of gauge wheels and mis-set quartering, I've since seen a new example being tested in an LHS - it ran as badly as mine did before they were sorted! However, I would still buy one or more of their US HO scale steamers as they represent superb value - an acceptable model of a Niagara for around 1/4 the price of the BLI one? Ok, it might not last as long, haul as well, or have sound, but given my current layout is an 8x1 shelf haulage capacity is a little academic as is how it will cope with long running sessions. I think they do a great job of supplying the value-minded end of the market, and allow people to own models that, while not as detailed as the best out there, are perfectly acceptable and at budget prices. By the sounds of it their service is also pretty good, so if you do get a "dud" you'll be treated well when you call them. Just my thoughts!
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