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This could well be a problem with the motion (the coupling/connecting rods, etc). I'd lean toward's Don's advice of returning it myself, but if you'd rather sort out the one you have best approach might be to remove the motor and gently pu***he loco chassis along on a smooth surface, looking carefully for any binding or tight spots. Rods can become slightly bent which would cause similar problems (some Hornby locos have apparently suffered from this lately). Another possible cause could be if the quartering of one of more wheels is out, but as reversing solves it this is unlikely - if you run the loco in reverse is it smooth or "lumpy"? If smooth, that would suggest the rods having a problem, lumpy in either suggestion would suggest quartering. Hope this is of some help!
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