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I did not run my engines on perfectly flat track however there is a range of clearences that show up when I gauge it with a Kaydee Coupler Gauge. There is a plate that should just clear the trip pin and I eyeball the pilot deck to see if there is room below the cowcatcher. Most of my engines dig into the track coupler pin first. The underlying track grade problems have since been fixed. I think you did the right thing sending the unit to Bachmann to be evaluated. If your track is flat as you say there should be no issues related to a "dragging" cowcatcher. I think it could be a period of time but nothing to have a cow over... (Sorry.. Had to put that in) while you wait for the problem to be fixed. I cannot help but think is there a rail joiner that may be "Pushing" up underneath the neighbor track causing the rail to snag the cow catcher? I dont know much about your track but I have had this happen with ordinary sectional track.
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