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I had unfortunate experience with Internettrains. I placed an order, then a couple of hours later called to add some other things. My orders usually run $300+ at a time. They created separate order and linked it to my original order. Well, that's fine I thought. Then I get email notice that my initial order already shipped without added items. I am in Canada so shipping costs A LOT. I immediately call them, and inform of the notification. Again I was very pollite as I could understand the mistake, so I just asked to stop the shipping and ship later when they have all the items (apperently lot's of stuff they have is backordered) The guy I spoke was Mark. And he basically said "Too bad, nothing I can do" I persisted but he abruptly interrupted me and again said to what essentially ment "tough luck" I then kept calling and got to a person named Kelly. She was very nice, went and checked if order has left the warehouse, turns out it didn't so she aranged everything. After this has been resolved I emailed steve (@) internertrains.com where I thanked Kelly and described my negative experience with this other employee Mark. Moral of this - online or offline store, it comes down to individual people and how good they do their job. Note to topic starter - do email to steve @ internettrains.com describing the problem. As I understand he is the owner. Also try Kelly @ internettrains.com - she may also be of help. As a final resort do consider CC chargeback or at least warn them. They really don't want chargebacks as it hurts their rating. Note to Mark (if you are reading this) : next time you have a similar case, don't be lazy to walk to the warehouse and check if order has left . It is cheaper than having this bad publicity for your employer all over the Internet for many years to come.
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