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[quote user="gmpullman"]Athearn seems to turn a deaf ear toward customer complaints about on-going quality issues. [/quote] They will get an ear full at the NTS this year from me... Edit: I sent this (italics) in via their contact us link: I recently purchased (pre-ordered actually) ATHG62924 Boston and Maine GP-7 with HEP.  Upon opening box I found that several of the lift rings and other detail parts were detached from the model.  Several of the lift rings were installed with no evidence that glue was applied.  Additionally 3 out of 4 wheel sets were out of gage.  The wheels derailed (grossly out of gage) on straight track.  I expect better for a $289.99 price point locomotive.  It is the last one I pre-order/purchase until I see that you have corrected your QC issues. Also. How do you remove the cover on the bottom of the trucks on these things?  It isnt like the RTR, Bluebox or P2k trucks I am used to.  Mine has 3 of 4 wheelsets out of guage...
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