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[quote]QUOTE: Originally posted by AntonioFP45 This a good example of when a Topic should be re-posted or repeated for the benefit of Newbies or new Forum members. I really appreciated the warnings about this business as there was another thread on this business a few months back. A few months back on EBay I saw a NEW Atlas HO SCL U-36C on bid. I got excited as the highest bid shown was only $27 on this normally $90+ priced locomotive. Then when I clicked on the sellers info I saw "HOBBY CIRCLE". As always I clicked on the Customer Feedback category. It displayed a number of negative feedback posts along with positive posts. Immedietely I said to myself "Forget it!". Didn't want to take a chance on the "Hassle Potential". I prefer to pay a little extra and get one from my very reliable LHS, Happy Hobo Trains. Thanks to this info, I let a very good friend of mine know about this company's customer complaints as recently he was about to bid on an item. IMHO when there are too many negative feedbacks on an Ebay seller and a bidder wins, he or she is playing russian roulette with hard earned money! Why are they still in business. My opinion: Simple! New York City is in the northeast corridor which is a HUGE metropoliton area. There's enough new customers up there to keep them going for years as well as customers that have had no problems with them. So this may be why they could continue giving "less than good, ethical" service. I grew up in NYC and unfortunately the "Hussle & Bustle" attitude is prevalent in NOT ALL BUT MANY businesses. I.E: ("Yeah! What can I do for ya?!!"......"Well, what do you want?"....."Don't waste my time!".........."Well, where's your receipt?!..."Here you go!"...... "Next!"......."What's wrong?!"........O.K Yeah, it's a different color, but it's just as good!"........"Look, that's all I can do!" ..........."Hey, that's the best I can do!"......"Come back next week, we got a sale!"....."Look, I'm sorry but I got other customers to take care of!"............"If you don't leave I'm gonna call security!") I'm not saying Hobby Circle is like this, but I do wonder! Hobby Circle: You have potential, GET YOUR ACT TOGETHER! [/quote] AntonioFP45 You have a good point and buyers should be aware of dealers that have poor track records when it relates to customer service. I too have purchased directly from Hobby Circle in the past, but stopped about a year ago because I found them a little unfriendly to me if they do not have the item. Part of my order was never shipped because they did not really have the advertised engines for that price, but would not admit to it after two months. They still were listing that engine on their advertisement, but could not send it. I send a message to cancel it and cancelled any future orders with Jim also. I think that is his name. Some of the low priced come on advertisement places are hard to deal with, but not all are that way. They tend to want to pu***he items that are on sale and in stock and if you have a problem, it is your problem. I would never tell someone not to buy from Hobby Circle, just be aware of the lack of good customer service. That comment might be saying something. Could it be that when you buy from Hobby Circle, you go in circles with their customer service. I would be interested in knowing if others out there have ordered from Hobby Circle and believe they are friendly. It could be they ship the right orders normally and just don't handle problems with orders well.
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