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Dougal, since you can't access the site, why don't you call Symantec and see if their tech support can connect with your computer thru XP( I assume you're running XP) and they may be able to overide your problem, you know, the back door. Once in, they can run a cleanup program and fix your trbls. The only other way that I know of is to reload XP and hope that the damaged files can be fixed or quaranteened.
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