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[quote]QUOTE: Originally posted by willy6 pull the shell off,put it on the track,juice it and see if there is voltage/amps to the motor and finally don't buy model railroad stuff on line....................i know........my butt still hurts! [/quote] As with any transaction, whether it be online or a telephone order, with a model railroad shop or with Sears, always find out the return policy of the seller. If you don't like what you see in the policy, don't buy with them. Most retailers, online included, want your business and want you to be satisfied with your purchase. After all, each satisfied customer will tell 3 other potential customers - but each dissatisfied customer will tell 9 other potential customers. For the most part, I've been pretty satisfied with the products I've bought online. All of the sellers were upfront and honest about the stuff they were selling. If you find a seller who isn't, by all means, give them negative feedback (especially if it's on eBay). If you still cannot determine the cause after troubleshooting, then: I would try contacting the seller and asking what the return policy is. I'd describe what I had done with regards to troubleshooting the item. Another thought would be to return it to LifeLike, with a letter describing exactly what the problem is, what you've done to troubleshoot it, and what you would like LifeLike to do about it. They may say that they'll fix/replace the loco (likely, given their first action), or they may tell you to take it up with the seller (unlikely - LifeLike wants your business, too)..
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