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Just to let everyone be aware, I have bought four structure kits from IHC, and two of them had missing pieces. Missing windows have been the culprits so far. Just today I bought a kit at a hobby shop, opened it inside my car there on the parking lot of the hobby shop, and discovered it had missing windows. A whole sprue was missing. I took it back inside the hobby shop, exchanged it for the same kit and it, too, had the same windows missing. The guy at the shop called it a bad run. When I bought an IHC kit at a train show back in mid January it was missing all of the windows. I called up to IHC in Philadelphia and explained the problem. The man told me to send a photocopy of the kits' directions and to circle the missing pieces' picture and a letter of explanation of the problem and they'd send me the pieces fre of charge. So I did just that and still haven't recieved the windows. That call was placed the day after the Super Bowl. I sent the photocopy and letter two days later. A few days ago I bought a similar kit from IHC (it had no missing pieces) and used some of the windows from that kit on the other kit that had the missing windows. I think quality control at IHC is lacking and so is the customer service. Their website states: "Satisfaction guarenteed or your money back". I realize that the "quality control" is at the factory in China and not up in Philadelphia. And the guy on the phone at IHC wasn't the most friendliest in the world anyway (isn't Philadelphia supposed to be the "City of Brotherly Love???").[:(!] Anyway, anyone else out there have similar problems with IHC or other companies? From now on I don't leave the hobby shop parking lot until I know all of the pieces are there in the box.
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