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My 2 cents worth... Modeltrainstuff.com (MB Klein Inc) is great! They process orders fast, and are well priced and good quality. I live in Canada so even with delays at customs they are great. I've used them 3 times and had a positive experience eachtime. InternetTrains.com (a Yahoo Online Store) I found slow and though the price was good. Delivery from California took forever! (again...I'm in Canada Eh!) Accurail was great to deal with from a customer service standpoint, good pricing and fast delivery 5 days from order to receipt of product! Walthers was processed my order very fast, but delivery time was disappointing compared to Accurail. IHC was pathetic. They had a problem with my order, and instead of calling me to straighten it out right away, they made a note in my file to "wait for customer to call". Since I heard of no such trouble I waited for the normal delivery time. It came and went and still not loco. So I called them, at which time (3 weeks after I placed the order) they informed me of said problem. Oddly we were able to sort it out in about 1 minute. Then another 3 weeks pass and I call them again. They have the wrong address setup for delivery, but make the correction because they have not shipped it yet. They say they will ship it the next day. I called the next day at which time they tell me they have shipped it and it will arrive in 14 business days. I received the loco I had ordered from them exactly 14 business days later. 8 weeks!!! Not impressed. I will not order from them again. That's my shopping experience, I wish you well with yours. Trevor [:)]
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