Trains.com

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Atlas Turnout Strikes Again!

2002 views
13 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    December 2007
  • From: Millarville, Alberta. Canada
  • 162 posts
Atlas Turnout Strikes Again!
Posted by CPbuff on Friday, July 8, 2022 1:53 PM

I have a brand new #6 code 100 turnout that I have only run trains over maybe a dozen times in the last year or so , and as I was running my train the loco would stop at this turnout! After lifting the loco out of the way I found that one of the point rails had fallen off and lying on its side!  As I assume the warranty is over I have to repair the point rail!  I think I can dab a drop of solder on the hinge portion of the rail from below? (after completely removing the turnout) hopefully without melting the plastic tie! Then I have to somehow get the tab at the other end to stay in the point rail hole? Any ideas? If this doesnt work I will be changing to another brand!

  • Member since
    September 2004
  • From: Dearborn Station
  • 23,318 posts
Posted by richhotrain on Friday, July 8, 2022 2:11 PM

Contact Atlas for a new one, warranty be damned. That shouldn't happen to such a new turnout.

Rich

 

Alton Junction

  • Member since
    January 2008
  • 1,118 posts
Posted by saronaterry on Friday, July 8, 2022 5:14 PM

Try a drop of CA after you put it back in it's tab. Worked for me.

Terry.

Terry in NW Wisconsin

Queenbogey715 is my Youtube channel

  • Member since
    February 2021
  • 828 posts
Posted by crossthedog on Friday, July 8, 2022 8:44 PM

richhotrain
Contact Atlas for a new one, warranty be damned. That shouldn't happen to such a new turnout.

Plus one vote, here. I used to get loud and angry about stuff like this, to little avail. Now I call up and act like Forrest Gump, friendly and innocent, just express my dumbfounded mystification about how something like this could happen with a basically new turnout -- "which I really like, by the way", etc -- and wondering what they might do to help me out. Give some beleaguered and underpaid customer service person an opportunity to make your day and they'll jump through hoops. My guess is you get a new one shipped out tomorrow.

Or... you get the stone wall and then you have to send in the Marines. But in my experience it's rare that a reputable company won't want to do the right thing. 

-Matt

 

Returning to model railroading after 40 years and taking unconscionable liberties with the SP&S, Northern Pacific and Great Northern roads in the '40s and '50s.

  • Member since
    January 2009
  • From: Maryland
  • 12,172 posts
Posted by ATLANTIC CENTRAL on Friday, July 8, 2022 9:20 PM

CPbuff

I have a brand new #6 code 100 turnout that I have only run trains over maybe a dozen times in the last year or so , and as I was running my train the loco would stop at this turnout! After lifting the loco out of the way I found that one of the point rails had fallen off and lying on its side!  As I assume the warranty is over I have to repair the point rail!  I think I can dab a drop of solder on the hinge portion of the rail from below? (after completely removing the turnout) hopefully without melting the plastic tie! Then I have to somehow get the tab at the other end to stay in the point rail hole? Any ideas? If this doesnt work I will be changing to another brand!

 

I would love to see a photo or two of the problem.

Sheldon 

    

  • Member since
    July 2006
  • From: Sebring FL
  • 833 posts
Posted by floridaflyer on Monday, July 11, 2022 1:42 PM

Agree with Terry

  • Member since
    December 2007
  • From: Millarville, Alberta. Canada
  • 162 posts
Posted by CPbuff on Wednesday, July 13, 2022 3:06 PM

Contacted Atlas this morning, they were more than happy to replace the turnout, I'm mailing back the old one tommorrow and a new one will be sent to for replacement as they also agreed it shouldnt happen! Now it just takes time from Western Canada to New Jersey and back! Oh well its summertime anyway! Thanks for your insight as I never figured they'd do it!

  • Member since
    December 2007
  • From: Millarville, Alberta. Canada
  • 162 posts
Posted by CPbuff on Saturday, July 16, 2022 2:45 PM
  • Member since
    January 2009
  • From: Maryland
  • 12,172 posts
Posted by ATLANTIC CENTRAL on Saturday, July 16, 2022 2:59 PM

CPbuff

I don't think that's going to work.

Sheldon

    

  • Member since
    February 2008
  • 8,180 posts
Posted by maxman on Saturday, July 16, 2022 3:27 PM

Doesn't add photos, but if you click the link you can see them.

  • Member since
    January 2009
  • From: Maryland
  • 12,172 posts
Posted by ATLANTIC CENTRAL on Saturday, July 16, 2022 3:44 PM

maxman

Doesn't add photos, but if you click the link you can see them.

 

Did not work for me the first time - working now?

 

 

    

  • Member since
    February 2008
  • 8,180 posts
Posted by maxman on Saturday, July 16, 2022 5:29 PM

Yes.

  • Member since
    September 2011
  • 6,022 posts
Posted by MidlandMike on Saturday, July 16, 2022 10:21 PM

I can link to the photos.  They are on MicroSoft OneDrive.

  • Member since
    November 2019
  • 381 posts
Posted by The Milwaukee Road Warrior on Sunday, July 17, 2022 8:19 AM

There was a thread on this maybe 6 months ago or so.  I've had two Atlas #6 fail in the same way.  Atlas slightly changed the switch rod from the older design.  It was not a change for the better.  The tip off is the color of the switch rod.  Old = black (and thicker to boot), new = brown (and thinner).  The heel point where the closure rail pivots just doesn't hold in place, nor the connection at the switch rod.  I will be sending mine back to Atlas.

Andy

--------------------------------------------------------------------------------------------

Milwaukee native modeling the Milwaukee Road in 1950's Milwaukee.

https://www.flickr.com/photos/196857529@N03/

Subscriber & Member Login

Login, or register today to interact in our online community, comment on articles, receive our newsletter, manage your account online and more!

Users Online

There are no community member online

Search the Community

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Model Railroader Newsletter See all
Sign up for our FREE e-newsletter and get model railroad news in your inbox!