I have had, on occassion, contacted Lionel Tech Support by phone and "E-Mail". Sometimes, the Tech does not appear to have full knowledge and sometimes the written response simply refers me to an outside source or publication. (That's probably why I often tap your expertise)
Today, a "First". Not only was the lady Tech pleasant, but she took time to research the information while I held on. And, I might add, when I asked another, non-related question to the first, she gave me a really fine answer. Speaking to her, I got the impression that she was a train person at heart and really liked her job.
When I was working, our firm worked very hard at Customer Service. I wish she were one of my employees.
I dropped a line to Lionel and just thought that you might like to share my "First" with Lionel.
I HAVE HAD A FIRST AN SECONDS..... SO BE PREPARED FOR UN-EVEN SERVICE.
WHEN I CALLED THE HELP LINE FOR THE FIRST TIME, I THOUGHT I WAS ON A TV SHOW. THE WOMAN WAS NO HELP OR UNDERSTANDING WHATSOEVER. A DEALER ADVISED ME TO CALL BACK DURING THE WED TO FRI PERIOD. I GOT HELP FOR A PART THAT HAD NO NUMBER, BUT THIS INDIVIDUAL --SOUNDS LIKE THE SAME FEMALE YOU DESCRIBED--WAS VERY HELPFUL AND SENT IT TO ME FREE.
2 OUT OF 3 TIMES YOU GET GOOD ASSISTANCE. BUT THAT THIRD TIME...WOW!
MTH/RAILKING IS SUPERB! THERE ARE TWO OR THREE PEOPLE THERE THAT ARE EXTREMELY HELPFUL.
THIS FROM SOMEONE WHO DOESN'T ASK THE QUESTION WELL, HAS LIMITED 'TRAIN' KNOWLEDGE AND EXPECTS THE EXPERT TO BE EXPERT.
RALPH
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