Texas Eagle VERY late

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Posted by JPS1 on Friday, April 19, 2019 9:24 AM

charlie hebdo
 JPS1 This train is a dog, and people are deserting it for better alternatives.  I have given up on it.   I have shared my concerns about the lateness of Nos. 21 and 22 with Richard Anderson.  

Some on here blame it on a conspiracy led by Anderson, even though the lateness is caused by the freight lines and was regularly occuring pre-Anderson. 

Yes, you are right.  Some of them even know what he is thinking.  They are wasting their skills here; they should offer their abilities to the CIA.  As soon as they demonstrate their ability to read Putin's mind, as an example, their money worries are over.  

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Posted by BaltACD on Friday, April 19, 2019 11:52 AM

JPS1
 
charlie hebdo
 JPS1 This train is a dog, and people are deserting it for better alternatives.  I have given up on it.   I have shared my concerns about the lateness of Nos. 21 and 22 with Richard Anderson.  

Some on here blame it on a conspiracy led by Anderson, even though the lateness is caused by the freight lines and was regularly occuring pre-Anderson.  

Yes, you are right.  Some of them even know what he is thinking.  They are wasting their skills here; they should offer their abilities to the CIA.  As soon as they demonstrate their ability to read Putin's mind, as an example, their money worries are over.  

When your product is being 'damaged' by a third party and you don't raise holy ungodly HELL against the thrid party for their actions in damaging your product - you are complicit in the causing the damage.  I am not hearing anything where Anderson is complaining about the delays Amtrak are encountering on the freight carriers property.

Some of us have already seen this kind of neglect of 'product' as was done by Class 1 carriers in the period of time leading up to the formation of Amtrak!

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Posted by CMStPnP on Tuesday, April 23, 2019 8:07 PM

BaltACD
When your product is being 'damaged' by a third party and you don't raise holy ungodly HELL against the thrid party for their actions in damaging your product - you are complicit in the causing the damage.  I am not hearing anything where Anderson is complaining about the delays Amtrak are encountering on the freight carriers property. Some of us have already seen this kind of neglect of 'product' as was done by Class 1 carriers in the period of time leading up to the formation of Amtrak!

I will say this as an annual Texas Eagle rider.   UPRR does an excellent job running the Amtrak train on a priority schedule during times of non-peak Frieght usage and it typically arrives 2-3 hours early Northbound in St. Louis due to schedule padding and another 45 min early in Chicago Northbound.    I rode it on December 23-24th last year and this was the performance.    Southbound was less impressive riding the train on the 28th of December but even so we arrived in Dallas I believe it was 40 min early.

So if it is being delayed this much on these other dates it is the fault of UPRR and dispatching.   Though I might say that UPRR repeatedly warned Amtrak about it's switch to directional running on Mopac and whatever other line they have that parallels most of it.    Since Amtrak only runs on one of the two lines it is running against the flow of traffic.    Perhaps a short term solution could be found by borrowing a tactic of the C&NW  run the train North on one line and South on the other?   I thought C&NW did this on one of it's Milwaukee to Green Bay trains.    Up to Green Bay on the Lakefront line and down back to Milwaukee on the Fox River Line.    Not sure of the train name though.....was it the Flambeau 400?

Anyways Amtrak would never consider such a move so according to UP that is why it suffers on this specific route from what I heard.    I think the train schedule is so heavily padded that it is a milk run and I won't ride the train during peak freight carriage times.

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Posted by CSSHEGEWISCH on Wednesday, April 24, 2019 6:40 AM

Although the "Flambeau 400" and the "Peninsula 400" ran on different routes between Milwaukee and Green Bay depending on train direction, the lines were not directional running overall.  Trains ran on both lines in both directions.

The daily commute is part of everyday life but I get two rides a day out of it. Paul
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Posted by JPS1 on Sunday, June 09, 2019 3:27 PM

Last week the truncated Texas Eagle ran between Chicago and St. Louis, as well as Fort Worth and San Antonio, pretty much on-time.  Oh, there was one day when the Fort Worth to San Antonio train had to be cancelled because of a freight train derailment in Taylor, but being on-time was a refreshing change from being hours late on many days.  

However, the train that departed Chicago yesterday, June 8th, is back to the Eagle's old tricks.  It was due in Dallas at 11:30 am; it is now estimated to arrive at 4:32 p.m. or 5 hours, 2 minutes late.  

Amtrak's announcement regarding the cancellation of the St. Louis to Fort Worth said in part, "we determined that it would be best to not create trainloads of ‘never again’ customers delayed hours on a congested railroad.”

Looks like they fixed the problem not! 

PS:  The Eagle arrived in San Antonio a little after 4 am.  Again, the June 10th train is expected to be more than 4 hours late into Dallas.  

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Posted by Traveller518 on Wednesday, June 19, 2019 4:29 PM

I'll be travelling on Amtrak for the first time friday, taking the Texas Eagle from FTW to San Marcos. Reading this forum is realyl frightening, as it seems the train is ALWAYS hours or a half-a-day late. I oped for Amtrack this time because my last few experiences with taking Greyhound from Dallas to San Antonio have been absolutely miserable.  What are my odds of actually making it to San Marcos (where someone wil be picking me up) on time?

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Posted by Electroliner 1935 on Thursday, June 20, 2019 10:44 AM

Today, #21 is 37 min late out of Muneola and currently showing to be expected to be ON TIME at Ft Worth and San Marcos. But as you know (and the stock brokers all say) Past preformance does not indicate what will happen in the future. 

https://asm.transitdocs.com/train/2019/6/19/21

Check tomorrow morning and change the 19 in the above URL to 20 to see how #21 is doing.

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Posted by JPS1 on Thursday, June 20, 2019 1:20 PM

Traveller518
  What are my odds of actually making it to San Marcos (where someone wil be picking me up) on time? 

In 2018 the Texas Eagle was on-time at its end points (Chicago and San Antonio) just 46.4 percent of the time.
 
On a year-to-date basis through March 2019, the Texas Eagle’s all station on-time percentage was just 33.5 percent.  The average time late per rider was 110 minutes or nearly two hours. 
 
Bottom line!  The Texas Eagle is marked up as being on-time for Fort Worth today (June 20th), but don’t count on it being on-time tomorrow.  Moreover, the Eagle can leave Fort Worth on-time and still be hours late arriving in San Marcos.  So, make sure whoever is meeting you at the station is flexible.  The odds of the Eagle being on-time anywhere along its route are low. 
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Posted by GeoffS on Friday, June 21, 2019 10:12 AM

Next stop for the Eagle is Marlvern, AR. Just 6 and a half hours late.

Dallas 4:04 PM, 4 and a half down.  San Marcos 9:45, 2 and a half

hours late.  Ugh! Might as well start walking 'cause I don't know if

I would trust their schedule!!

GS

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Posted by JPS1 on Friday, June 21, 2019 1:07 PM

GeoffS
 Dallas 4:04 PM, 4 and a half down.  San Marcos 9:45, 2 and a half hours late.  Ugh! Might as well start walking 'cause I don't know if I would trust their schedule!! 

No. 21 is now marked up for Dallas at 4:47 pm, 5 hours, 17 minutes late.  Stay tuned.  If history is any indication, it will lose even more time before it gets to Big "D" and Cowtown.  

If No. 21 gets to Fort Worth late enough, Amtrak may terminate it there and toss anyone booked south of Fort Worth onto a bus.  Those going to Austin, San Marcos, or San Antonio can look forward to arriving in the wee hours of the morning.  And it they are really lucky, they will be in time to see the sun come up.

How anyone can argue that this train, or any of the long-distance trains, is a serious public transport option escapes me. 

Update:  No. 21 is now expected to arrive in San Antonio at 2:45 am.  A couple more hours of delay, and the passengers will be able to see the sun come up.

Update 2:  Well, they almost made sunrise.  No. 21 arrived in San Antonio at 4:05 am, June 22nd.  

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Posted by JPS1 on Wednesday, June 26, 2019 12:30 PM

A small miracle is in the making.  Nos. 21 and 22 are reported to arrive in Fort Worth on time today, June 26th.  Whether they do so is another matter.  

Update:  Miracles are over.  No. 21 was nearly 1 hour, 30 minutes late into Fort Worth today, June 28th.  It is estimated to be 1 hour, 25 minutes late at Taylor; 1 hour, 18 minutes late at Austin, but it is estimated to be on-time into San Antonio. 

Put enough padding into the schedule and the train probably could be on-time even if the crew and passengers had to push it the last 10 miles.  Well, maybe not the passengers.  I sense from some of the monthly operating reports that people are deserting the Texas Eagle in droves. 

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Posted by JPS1 on Tuesday, July 16, 2019 4:51 PM

When it seems things could only get worse, they do.  Amtrak says the status - July 16th - of Nos 21 and 22 is not reportable due to a service disruption.  They  have had lots of practice putting this announcement up on the board. 

This train is giving Texas a bad name.  Amtrak should change the name of it to Broken Eagle.  

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Posted by JPS1 on Saturday, August 10, 2019 4:22 PM

The Broken Eagle is running approximately 8 hours late today, August 10th.  It is estimated to arrive at Fort Worth at 9:35 pm.  The estimate for San Antonio is 3:52 am.  

Whether Amtrak runs the Broken Eagle through to San Antonio or tosses the through passengers onto buses at Fort Worth is yet to be seen. 

The Eagle's OTP is laughable, except perhaps for the folks that are stuck on it.  And the folks in San Antonio that thought they would be picking up a family member or friend at 9:55 pm are not likely to be in a good mood.  

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Posted by Gramp on Monday, August 12, 2019 12:11 AM

This lack of reliability is really a shame. We’re going to San Antonio in October for a family wedding, and could go by Texas Eagle. Because of the uncertainty, Amtrak is missing out on two round trip roomette fares, either from Milwaukee airport station (Hiawatha) or Bloomington depending on schedule offerings. I wonder if anyone at Amtrak or Union Pacific gives a hoot about serving people in this regard?

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Posted by BaltACD on Monday, August 12, 2019 6:37 AM

Gramp
This lack of reliability is really a shame. We’re going to San Antonio in October for a family wedding, and could go by Texas Eagle. Because of the uncertainty, Amtrak is missing out on two round trip roomette fares, either from Milwaukee airport station (Hiawatha) or Bloomington depending on schedule offerings. I wonder if anyone at Amtrak or Union Pacific gives a hoot about serving people in this regard?

Amtrak, under Anderson, wants to provide the worst possible 'service' to drive traffic off the train - he is just following the the path that was pioneered by the carriers in the march to creating Amtrak.  PPS!

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Posted by JPS1 on Monday, August 12, 2019 10:44 AM

Gramp
 This lack of reliability is really a shame. We’re going to San Antonio in October for a family wedding, and could go by Texas Eagle. Because of the uncertainty, Amtrak is missing out on two round trip roomette fares, either from Milwaukee airport station (Hiawatha) or Bloomington depending on schedule offerings. 

My previous posting, which was for a full year – 2018 – is worth repeating.
 
In 2018 the Texas Eagle was on-time at its end points (Chicago and San Antonio) 46.4 percent of the time.
 
On a year-to-date basis through March 2019, the Texas Eagle’s average all station on-time performance (OTP) was 33.5 percent.  by June the average OTP for all intermediate stations had dropped to 20.9 percent.
 
The average time late per rider for the three months ended March 31, 2019 was 110 minutes or nearly two hours.  In June the average number of minutes late had risen to 154 minutes.
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Posted by charlie hebdo on Monday, August 12, 2019 12:06 PM

Unless someone loves sitting for hours on a train,  why would anyone ride such a joke? 

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Posted by daveklepper on Tuesday, August 13, 2019 2:01 AM

Assuming the train is reasonably close to schedule, sitting on a train for several days, even, coast-to-coast, is not just sitting on a train.  On a train one can perform most activities one does in daily life, plus most of the time indulging in seeing some interersting and/or beatiful and/or dramatic scenery.  One can love doing this.  I did.

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Posted by Overmod on Tuesday, August 13, 2019 7:54 AM

daveklepper
... sitting on a train for several days, even, coast-to-coast, is not just sitting on a train.

What he's talking about is not so much 'sitting on a train', but being on a SITTING train for hours.  The scenery rapidly becomes tiring in most places along the Texas Eagle route when it does not change for hours.  Toilet smell, lack of food, missed connections and general strain will not add to the experience.  One can 'perform most activities one does in daily life' locked in a low-budget high-school cafeteria after hours, but we don't see large numbers of students celebrating that option.

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Posted by charlie hebdo on Tuesday, August 13, 2019 8:32 AM

Thank you for clarifying my apparently unclear post.  However, sitting on a train for 20-40 hours,  often sitting still for 30-60 minutes in the middle of nowhere  is something only a small percentage of the public chooses to do more than once. 

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Posted by Overmod on Tuesday, August 13, 2019 8:37 AM

charlie hebdo
sitting on a train for 20-40 hours,  often sitting still for 30-60 minutes in the middle of nowhere  is something only a small percentage of the public chooses to do more than once. 

Especially when you're expected to pay something of a premium price for the 'experience' and then be told you received your 'transportation service' so won't be recompensed for all the actual or perceived inconvenience.

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Posted by JPS1 on Tuesday, August 13, 2019 9:04 AM

charlie hebdo
Unless someone loves sitting for hours on a train,  why would anyone ride such a joke? 

It is not just about sitting on a seriously delayed train for hours.  It is about sitting in Dallas Union Station for two hours waiting for the consistently late Texas Eagle.  Or arriving in San Antonio at 2 am as opposed to the scheduled arrival time of 9:55 pm.
 
The word spreads.  Passengers that have had a bad time on the train tell their family, friends, and associates.  People find an alternative. 
 
The Eagle’s tardiness appears to show in the numbers:  In 2016 the Eagle carried 387,853 passengers.  In 2018 it was 346,000.  Based on an annualization of the results for the first three quarters of 2019, the estimate for 2019 is approximately 316,000, which would be a decline of approximately 19 percent since 2016.
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Posted by charlie hebdo on Tuesday, August 13, 2019 9:54 AM

My doubts about the wisdom of running LD trains in the 21st century have been shared many times.  But the Failing Eagle's foibles show clearly that trying to run frequent,  convenient,  reliable and hopefully  >110mph corridor services is foolish as long as they are running as the unwanted stepchild of some freight line.

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Posted by CMStPnP on Tuesday, August 13, 2019 9:34 PM

charlie hebdo

Why would anyone choose to take such a train?

In 6 years of riding the Texas Eagle between Dallas and Chicago, I was only ever late once more than 10-15 min from posted time and it was due to extreme cold in Chicago and failing locomotives.   

Though I only ride the train when UP is almost shutdown for the holidays ..........so not your typical rider and probably how I miss all these calamity situations..........UP doesn't have enough trains on the line to obstruct Amtrak's progress during the time periods I choose to ride.     My only complaint so far on this train is the smelly restrooms.

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Posted by daveklepper on Wednesday, August 14, 2019 12:22 AM

Did you complain about that and get a response?

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Posted by CMStPnP on Wednesday, August 14, 2019 10:59 AM

daveklepper
Did you complain about that and get a response?

Well from past interactions with the LD Passenger Advocate my impression is there are two Amtraks when it comes to customer complaints.     There is the public facing Amtrak that responds via form letters that sounds reasonable and accomodating kind of like a placebo for people that complain.    Then there is the other face of Amtrak,  the Amtrak Customer Service Managers whom seem to be jaded from what I have heard and unless they see an avalanche of letters on a topic, won't investigate or take a complaint seriously.

I'll write them again prior to this years trip and post basically what they tell me, I think this time I will insist on a phone call with someone.   Because honestly, if the smell is there again, it's the last time I ride Amtrak Long Distance.    Not going to pay that amount of money for a service that can't keep it's restrooms tidy.   I know it is a larger problem because TRAINS MAGAZINE staff wrote it in one of their blogs "Amtrak needs to adapt a McDonald's restaurant standard when it comes to their Superliner restrooms and their cleanliness"..................something to that effect.

Dave, I am betting you had to keep communal restrooms and showers spotless when you were in the Army.    I know I had to.   Not a nice job but doable if you keep at it over a shift instead of letting it fall apart until the restroom looks like a bomb dropped inside.    I know kids are worse then Soldiers with restrooms but geeze this is not rocket science.    Basic customer service.     The open sewer smell is caused by gassing by the septic tanks which is either an overfilled condition or worn gaskets.........also should be easily fixed via attention by maintence.

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Posted by daveklepper on Wednesday, August 14, 2019 2:32 PM

Did not have to be involved with retention toilets in the USA Army!

Good indoor plumbing or dig a hole somewhere remote.

ROTC Summer 1951, active duty 1954-1956.

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Posted by CMStPnP on Thursday, August 15, 2019 7:50 PM

daveklepper
Did not have to be involved with retention toilets in the USA Army! Good indoor plumbing or dig a hole somewhere remote. ROTC Summer 1951, active duty 1954-1956.

OK wasn't talking about retention toilets.   Communal toilets are actually a thing of the past now they were phasing them out when I was in service.   Anyway, back to the topic.   Not much effort is involved in keeping a communal toilet clean especially on a sleeping car with limited population.

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Posted by daveklepper on Friday, August 16, 2019 10:01 AM

I was by no means denying the main point, just pointing out one problem we did not encounter.   You misunderstood me, but possibly I should have begun by first agreeing with the main point.

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Posted by charlie hebdo on Friday, August 16, 2019 10:18 AM

If the attendants cannot or will not keep things clean,  fire them and hire people who will.  Amtrak is paying those attendants a decent wage.  There are plenty of people who will do it. Recruit at McDonalds perhaps? 

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