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For FY11 Amtrak carried 30.2 million passengers. How many customers did it have?  The same question could be asked of the airlines (635 million passengers in FY11) and intercity bus carriers (approximately 30 million passengers in FY11). I am not sure about the intercity bus carrier numbers, although Greyhound said that it carried slightly more than 20.1 million passengers in FY11. As of the end of FY10 there were approximately 210 million licensed drivers in the U.S. The number of customers would be less than the number of passengers. I am an Amtrak customer. To date (2012) I have taken nine trips on Amtrak. Each of those trips would be shown in the passenger statistics. But I am only one customer. Has anyone seen how many customers Amtrak has as opposed to passengers? In FY11 the average system subsidy per Amtrak passenger was $41.37. It would be interesting to know the average subsidy per customer.
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