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[quote user="243129"]Since when is presenting facts not a good way to get people to listen? Cannot the poor souls handle big boy talk?[/quote] Most people can't handle harsh criticism. It is not only a question of facts but how to present them without hurting their feelings too much and leave them ways to save their face. When one criticises something one should offer a better way not just say there is a better way. All your letters violate these requirements. As a reaction you get ignored and in a meeting the managers start protecting themselves. Google e.g. "How to criticise effectively" or"How to present a good idea". You may find what you need. But getting a professional to assist you, like Charlie Hebdo suggested, seems the better idea. Regards, Volker
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