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Sounds a bit like a one-off.   Southwest Airlines on-time percentage of departures and arrivals have eroded signifcantly since 2009.  On time departures fell from 80 per cent in 2009 to 68 per cent in 2014, whilst on-time arrivals fell from 83 per cent to 72 per cent, as per the Bureau of Transportation Statistics. The average departure delay rose from 45.22 minutes to 48.33 minutes, and the average arrival delay rose from 47.03 minutes to 50.16 minutes. Cancellations rose from .73 per cent in 2009 to 1.26 per cent in 2014.   Southwest was ranked 16th and 14th with respect to the percentage of on-time departures and arrivals.  However, it was 2nd and 5th with respect to average minutes of delay.  It was 6th re: percentage of flights cancelled. Southwest says that its departure and arrival numbers have fallen because it is flying into more congested airports and, furthmore, because of the challenges of integrating AirTrans into it system.  So, if you fly Southwest, you have a better than average probability of departing or arriving late, but not by much compared to the other carriers, and the probability of having your flight cancelled appears to be small.
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